03
Customer Engagement Suite with Google AI Architecture
03
Customer Engagement Suite with Google AI Architecture
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
Course Info
Objectives
- Provide an overview of Customer Engagement Suite resource management.
- Identify the infrastructure considerations required to plan for the deployment of Conversational Agents.
- Identify the details of planning for Agent Assist.
- Explain how to plan for Conversational Insights implementation and review target user personas.
- Describe the key deployment and operational aspects that help launch a CES solution and keep it up and running.
- Identify the best tools for release automation.
- List the important security and compliance aspects needed for a CES solution.
Prerequisites
NA
Audience
CAs, CDs, Cloud Architects, UI Integration/Telephony Engineers
Available languages
English
What do I do when I finish this course?
After finishing this course, you can explore additional content in your learning path or browse the catalog.
What badges can I earn?
Upon finishing the required items in a course, you will earn a badge of completion. Badges can be viewed on your profile and shared with your social network.
Interested in taking this course with one of our authorized on-demand partners?
Explore Google Cloud content on Coursera and Pluralsight.
Prefer learning with an instructor?
View the public classroom schedule here.
Can I take this course for free?
When you enroll into most courses, you will be able to consume course materials like videos and documents for free. If a course consists of labs, you will need to purchase an individual subscription or credits to be able consume the labs. Labs can also be unlocked by any campaigns you participate in. All required activities in a course must be completed to be awarded the completion badge.