01 Handle Consumer Interactions with CCAIP

01

Handle Consumer Interactions with CCAIP

Name: Handle Consumer Interactions with CCAIP
Rating: 4.28 (597 reviews)

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2 个小时 30 分钟入门级

This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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info

课程信息

目标

Handle call and chat interactions.
Leverage CCAIP's Agent Adapters to meet consumer needs.

前提条件

None

受众

Contact center agents

支持的语言

English, español (Latinoamérica), and français

01

Handle Consumer Interactions with CCAIP

01

Handle Consumer Interactions with CCAIP

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