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school 19 atividades
update Último 9 months atualizado
person Gerenciado por Google Cloud
For learners seeking the latest product training, this path contains courses directly sourced and adapted from our internal and partner training catalogs. Courses contained in this path are still in development, subject to frequent (or infrequent) updates, and may be unceremoniously ejected from the catalog on short notice. While we work hard to ensure content is accurate and up to date, we won't make that guarantee. For those willing to dive into this learning path, you'll be rewarded with our latest product training insights.
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Miniatura da atividade de CCAI Insights
01 CCAI Insights
book Curso
access_time 1 hora 45 minutos
show_chart Intermediário

In this course you will learn how to leverage Contact Center AI Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.

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Miniatura da atividade de Intro to CCAI and CCAI Engagement Framework
02 Intro to CCAI and CCAI Engagement Framework
book Curso
access_time 1 hora 15 minutos
show_chart Introdutório

This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around...

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Miniatura da atividade de Customer Engagement Suite with Google AI Architecture
03 Customer Engagement Suite with Google AI Architecture
book Curso
access_time 3 horas
show_chart Introdutório

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights were...

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Miniatura da atividade de Agent Summarization (Custom)
04 Agent Summarization (Custom)
book Curso
access_time 45 minutos
show_chart Avançado

In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.

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Miniatura da atividade de Virtual FAQ with data store agents
05 Virtual FAQ with data store agents
book Curso
access_time 1 hora
show_chart Intermediário

In this course, you will learn how to develop a generative agent capable of answering questions from websites, documents, and/or unstructured data.

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Miniatura da atividade de Basic Performance Measurement
06 Basic Performance Measurement
book Curso
access_time 1 hora 15 minutos
show_chart Intermediário

This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

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Miniatura da atividade de DFCX Bot Building Quality Assurance and Deployment Lifecycle
07 DFCX Bot Building Quality Assurance and Deployment Lifecycle
book Curso
access_time 1 hora 15 minutos
show_chart Intermediário

This course explores the quality assurance best practices and the tools available in Dialogflow CX to ensure production grade quality during Virtual Agent development, as well as the key tenets for the creation of a robust end to end deployment...

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Miniatura da atividade de Building a Virtual Agent with Dialogflow CX
08 Building a Virtual Agent with Dialogflow CX
book Curso
access_time 3 horas
show_chart Intermediário

Learn how to build a basic virtual agent for your contact center using Dialogflow CX.

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Miniatura da atividade de Conversation Design Fundamentals
09 Conversation Design Fundamentals
book Curso
access_time 1 hora 30 minutos
show_chart Introdutório

This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.

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Miniatura da atividade de Webhook fundamentals
10 Webhook fundamentals
book Curso
access_time 30 minutos
show_chart Avançado

In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.

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Miniatura da atividade de Incorporating Generative Features into Complex DFCX Agents
11 Incorporating Generative Features into Complex DFCX Agents
book Curso
access_time 1 hora 30 minutos
show_chart Avançado

In this course you will learn how to integrate multiple advanced generative capabilities within a Dialogflow CX agent.

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Miniatura da atividade de Building Complex End to End Self-Service Experiences in Dialogflow CX
12 Building Complex End to End Self-Service Experiences in Dialogflow CX
book Curso
access_time 1 hora 45 minutos
show_chart Avançado

This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

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Miniatura da atividade de Conversational AI telephony and chat integrations
13 Conversational AI telephony and chat integrations
book Curso
access_time 1 hora 30 minutos
show_chart Avançado

This course explores how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem

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Miniatura da atividade de Advanced Webhook Concepts
14 Advanced Webhook Concepts
book Curso
access_time 45 minutos
show_chart Avançado

This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Virtual Agent self-service experiences.

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Miniatura da atividade de Advanced Performance Measurement
15 Advanced Performance Measurement
book Curso
access_time 1 hora
show_chart Avançado

In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX

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Miniatura da atividade de Generative Playbooks
16 Generative Playbooks
book Curso
access_time 1 hora 15 minutos
show_chart Avançado

In this course, you will learn how to build conversational experiences in Dialogflow CX leveraging Generative Playbooks, a Gen AI feature to develop end to end agents by specifying tasks through natural language

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Miniatura da atividade de Advanced Conversation Design
17 Advanced Conversation Design
book Curso
access_time 45 minutos
show_chart Avançado

In this course, you will learn the advanced conversational design principles for both the Voice and Caht channels to craft engaging and effective end-to-end experiences that emulate human-like interactions.

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Miniatura da atividade de Introduction to Agent Assist and its GenAI Capabilities
18 Introduction to Agent Assist and its GenAI Capabilities
book Curso
access_time 2 horas
show_chart Avançado

In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Chat channel

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Miniatura da atividade de Agent Assist Voice and Integrations
19 Agent Assist Voice and Integrations
book Curso
access_time 1 hora 45 minutos
show_chart Avançado

In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Voice channel, as well as the options available for integration with other platforms in the...

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