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school 19 件のアクティビティ
update 最終更新: 9ヶ月
person Google Cloud が管理しています
For learners seeking the latest product training, this path contains courses directly sourced and adapted from our internal and partner training catalogs. Courses contained in this path are still in development, subject to frequent (or infrequent) updates, and may be unceremoniously ejected from the catalog on short notice. While we work hard to ensure content is accurate and up to date, we won't make that guarantee. For those willing to dive into this learning path, you'll be rewarded with our latest product training insights.
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CCAI Insights のアクティビティ サムネイル
01 CCAI Insights
book コース
access_time 1時間 45分
show_chart 中級

In this course you will learn how to leverage Contact Center AI Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.

コースを開始
Intro to CCAI and CCAI Engagement Framework のアクティビティ サムネイル
02 Intro to CCAI and CCAI Engagement Framework
book コース
access_time 1時間 15分
show_chart 入門

This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around...

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Customer Engagement Suite with Google AI Architecture のアクティビティ サムネイル
03 Customer Engagement Suite with Google AI Architecture
book コース
access_time 3時間
show_chart 入門

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights were...

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Agent Summarization (Custom) のアクティビティ サムネイル
04 Agent Summarization (Custom)
book コース
access_time 45分
show_chart 上級

In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.

コースを開始
Virtual FAQ with data store agents のアクティビティ サムネイル
05 Virtual FAQ with data store agents
book コース
access_time 1時間
show_chart 中級

In this course, you will learn how to develop a generative agent capable of answering questions from websites, documents, and/or unstructured data.

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Basic Performance Measurement のアクティビティ サムネイル
06 Basic Performance Measurement
book コース
access_time 1時間 15分
show_chart 中級

This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

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DFCX Bot Building Quality Assurance and Deployment Lifecycle のアクティビティ サムネイル
07 DFCX Bot Building Quality Assurance and Deployment Lifecycle
book コース
access_time 1時間 15分
show_chart 中級

This course explores the quality assurance best practices and the tools available in Dialogflow CX to ensure production grade quality during Virtual Agent development, as well as the key tenets for the creation of a robust end to end deployment...

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Building a Virtual Agent with Dialogflow CX のアクティビティ サムネイル
08 Building a Virtual Agent with Dialogflow CX
book コース
access_time 3時間
show_chart 中級

Learn how to build a basic virtual agent for your contact center using Dialogflow CX.

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Conversation Design Fundamentals のアクティビティ サムネイル
09 Conversation Design Fundamentals
book コース
access_time 1時間 30分
show_chart 入門

This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.

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Webhook fundamentals のアクティビティ サムネイル
10 Webhook fundamentals
book コース
access_time 30分
show_chart 上級

In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.

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Incorporating Generative Features into Complex DFCX Agents  のアクティビティ サムネイル
11 Incorporating Generative Features into Complex DFCX Agents
book コース
access_time 1時間 30分
show_chart 上級

In this course you will learn how to integrate multiple advanced generative capabilities within a Dialogflow CX agent.

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Building Complex End to End Self-Service Experiences in Dialogflow CX のアクティビティ サムネイル
12 Building Complex End to End Self-Service Experiences in Dialogflow CX
book コース
access_time 1時間 45分
show_chart 上級

This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

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Conversational AI telephony and chat integrations のアクティビティ サムネイル
13 Conversational AI telephony and chat integrations
book コース
access_time 1時間 30分
show_chart 上級

This course explores how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem

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Advanced Webhook Concepts のアクティビティ サムネイル
14 Advanced Webhook Concepts
book コース
access_time 45分
show_chart 上級

This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Virtual Agent self-service experiences.

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Advanced Performance Measurement のアクティビティ サムネイル
15 Advanced Performance Measurement
book コース
access_time 1時間
show_chart 上級

In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX

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Generative Playbooks のアクティビティ サムネイル
16 Generative Playbooks
book コース
access_time 1時間 15分
show_chart 上級

In this course, you will learn how to build conversational experiences in Dialogflow CX leveraging Generative Playbooks, a Gen AI feature to develop end to end agents by specifying tasks through natural language

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Advanced Conversation Design のアクティビティ サムネイル
17 Advanced Conversation Design
book コース
access_time 45分
show_chart 上級

In this course, you will learn the advanced conversational design principles for both the Voice and Caht channels to craft engaging and effective end-to-end experiences that emulate human-like interactions.

コースを開始
Introduction to Agent Assist and its GenAI Capabilities のアクティビティ サムネイル
18 Introduction to Agent Assist and its GenAI Capabilities
book コース
access_time 2時間
show_chart 上級

In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Chat channel

コースを開始
Agent Assist Voice and Integrations のアクティビティ サムネイル
19 Agent Assist Voice and Integrations
book コース
access_time 1時間 45分
show_chart 上級

In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Voice channel, as well as the options available for integration with other platforms in the...

コースを開始