18
Introduction to Agent Assist and its GenAI Capabilities
18
Introduction to Agent Assist and its GenAI Capabilities
These skills were generated by AI. Do you agree this course teaches these skills?
In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Chat channel
Información del curso
Objetivos
- Understand Agent Assist vision, its features, and limitations
- Reflect on Agent Assist Architecture.
- Understand smart reply feature along with cloud environment setup
- Learn about Smart Compose feature
- Learn LLM baseline summarization and the steps for implementation.
- Learn about generative knowledge assist and integrating it with with GenAI agent
- Understanding sentiment analysis and how to enable it
- Learn about upcoming GenAI capabilities in Agent Assist.
- Understand requirements for delivering an Agent Assist Proof of Concept
- Understand the various phases of the delivery lifecycle.
Requisitos previos
Virtual FAQ with data store agents
Público
CAs/CDs, Cloud Architect, Telephony Eng, ML Eng, UI Eng, Program Managers
Idiomas disponibles
English
¿Qué debo hacer cuando finalice este curso?
Después de finalizar el curso, puede consultar contenido adicional en su ruta de aprendizaje o explorar el catálogo de aprendizaje.
¿Qué insignias puedo obtener?
Cuando complete un curso, obtendrá una insignia de finalización. Puede ver las insignias en su perfil y compartirlas en sus redes sociales.
¿Le interesa realizar este curso con uno de nuestros socios a pedido?
Explore el contenido de Google Cloud en Coursera y Pluralsight.
¿Prefiere aprender con un instructor?