Loading...
No results found.
Share on LinkedIn Feed Twitter Facebook

Google Cloud Skills Boost

Apply your skills in Google Cloud console

Your Learning progress might get lost. Sign in or Join to save your progress.
close

06

Basic Performance Measurement

06

Basic Performance Measurement

1 hour 15 minutes Intermediate

This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

Skill badges validate your practical knowledge on specific products through hands-on labs and challenge assessments. Earn a badge by completing a course or jump straight into the challenge lab to get your badge today. Badges prove your proficiency, enhance your professional profile, and ultimately lead to increased career opportunities. Visit your profile to track badges you’ve earned.

info
Course Info
Objectives
  • Learn the feedback loop process
  • Understand a typical customer journey
  • Learn how to evaluate the metrics that need measurement along the customer journey
  • Identify the root cause to a specific problem and rank its optimization opportunity against other issues identified in live traffic.
Prerequisites

Minimum Viable Steering Bot, Intro to CCAI and CCAI Engagement Framework, CCAI Architecture, DFCX Virtual Agent Delivery Framework, Conversation Design Fundamentals, Webhook Fundamentals
Audience
Data Scientists, Data Engineer
Available languages
English

The Power of Challenge Labs

Now you can fast track your way to a skill badge without having to take the entire course. If you're confident with your skills, jump straight to the challenge lab.

Preview