06
Basic Performance Measurement
06
Basic Performance Measurement
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
Course Info
Objectives
- Learn the feedback loop process
- Understand a typical customer journey
- Learn how to evaluate the metrics that need measurement along the customer journey
- Identify the root cause to a specific problem and rank its optimization opportunity against other issues identified in live traffic.
Prerequisites
Minimum Viable Steering Bot, Intro to CCAI and CCAI Engagement Framework, CCAI Architecture, DFCX Virtual Agent Delivery Framework, Conversation Design Fundamentals, Webhook Fundamentals
Audience
Data Scientists, Data Engineer
Available languages
English