02
Intro to CCAI and CCAI Engagement Framework
02
Intro to CCAI and CCAI Engagement Framework
This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solution.
Course Info
Objectives
- Understand what CCAI is and how the engagement with Google works.
Prerequisites
None
Audience
All Audiences
Available languages
English