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11

Incorporating Generative Features into Complex DFCX Agents

11

Incorporating Generative Features into Complex DFCX Agents

1 hour 30 minutes Advanced

In this course you will learn how to integrate multiple advanced generative capabilities within a Dialogflow CX agent.

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Course Info
Objectives
  • Discover Gen AI and its benefits that are available for Dialogflow.
  • Explore the world of Generators together with their examples.
  • Understand what Generative Fallback entails and how to add it to your agent.
  • Learn how to evaluate the implementation methods for data stores.
  • Understand how to route between playbooks and stateful DFCX flows, and how to pass parameters between them.
  • Understand testing and the most common types of testing applicable to Gen AI features.
Prerequisites

Foundations for building Virtual Agents with CCAI learning path + CCAI Frontend Integrations, Advanced Conversation Design, Generative Playbooks, Building complex end-to-end SS experiences in DFCX, Advanced Webhooks Concepts,

Audience
CAs/CDs, QA, PgMs, Data Scientists, Data Engineers
Available languages
English

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