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12

Building Complex End to End Self-Service Experiences in Dialogflow CX

12

Building Complex End to End Self-Service Experiences in Dialogflow CX

1 hour 45 minutes Advanced

This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

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info
Course Info
Objectives
  • How to understand voice agents and how they differ from chat agents.
  • Develop the details of advanced settings, tools, and toggles.
  • Learn about prebuilt components and their benefits.
  • Understand high level multi language events and the testing of multilingual agents.
  • Understand how to design your end-to-end flows according to best practices.
Prerequisites

Foundations for building Virtual Agents with CCAI learning path and CCAI Frontend Integrations, Advanced Conversation Design, and Generative Playbooks
Audience
Advanced
Available languages
English

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