DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned 2月 16, 2023 EST
This is the second course of a four-course series for cloud architects and engineers with existing Azure knowledge. It aims to compare Google Cloud and Azure solutions and guide professionals on their use.
This course focuses on compute resources and load balancing in Google Cloud. The learner will apply the knowledge of using virtual machines and load balancers in Azure to explore the similarities and differences with configuring and managing compute resources and load balancers in Google Cloud. Learners will get hands-on practice building and managing Google Cloud resources.
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This is the first course of a four-course series for cloud architects and engineers with existing Azure knowledge, and it compares Google Cloud and Azure solutions and guides professionals on their use.
This course focuses on Identity and Access Management (IAM) and networking in Google Cloud. The learners apply the knowledge of access management and networking in Azure to explore the similarities and differences with access management and networking in Google Cloud. Learners get hands-on practice building and managing Google Cloud resources.
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Want to scale your data analysis efforts without managing database hardware? Learn the best practices for querying and getting insights from your data warehouse with this interactive series of BigQuery labs. BigQuery is Google's fully managed, NoOps, low cost analytics database. With BigQuery you can query terabytes and terabytes of data without having any infrastructure to manage or needing a database administrator. BigQuery uses SQL and can take advantage of the pay-as-you-go model. BigQuery allows you to focus on analyzing data to find meaningful insights.
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Contact Center AI の中核となるのはその会話力です。人間と同じような対応ができるので、AI を活用した会話の可能性が広がります。このクエストでは、仮想エージェントの構築方法のほか、仮想エージェントの会話フローの設計方法、仮想エージェントへの電話ゲートウェイの追加方法を学びます。最後のチャレンジラボも含め、このクエストを修了すると、Google Cloud の限定デジタルバッジを獲得できます。チャレンジラボには詳細な手順説明はありませんが、最小限のガイダンスを基にソリューションを構築することが求められ、Google Cloud テクノロジーのスキルがテストされます。
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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
Google Cloud Compute and Scalability for Azure Professionals
Earned 6月 24, 2023 EDT
Google Cloud IAM and Networking for Azure Professionals
Earned 6月 13, 2023 EDT
DEPRECATED BigQuery Basics for Data Analysts
Earned 6月 6, 2023 EDT
Automate Interactions with Contact Center AI
Earned 6月 6, 2023 EDT
CCAI Operations and Implementation
Earned 6月 2, 2023 EDT
BigQuery のデータから分析情報を引き出す
Earned 5月 31, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned 5月 30, 2023 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned 2月 16, 2023 EST