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Mettez en pratique vos compétences dans la console Google Cloud

Jonathan Noonan

Date d'abonnement : 2023

Ligue de bronze

2600 points
Google Cloud Compute and Scalability for Azure Professionals Earned juin 24, 2023 EDT
Google Cloud IAM and Networking for Azure Professionals Earned juin 13, 2023 EDT
DEPRECATED BigQuery Basics for Data Analysts Earned juin 6, 2023 EDT
Automate Interactions with Contact Center AI Earned juin 6, 2023 EDT
CCAI Operations and Implementation Earned juin 2, 2023 EDT
Dégager des insights des données BigQuery Earned mai 31, 2023 EDT
Contact Center AI: Conversational Design Fundamentals Earned mai 30, 2023 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX Earned fév. 16, 2023 EST

This is the second course of a four-course series for cloud architects and engineers with existing Azure knowledge. It aims to compare Google Cloud and Azure solutions and guide professionals on their use. This course focuses on compute resources and load balancing in Google Cloud. The learner will apply the knowledge of using virtual machines and load balancers in Azure to explore the similarities and differences with configuring and managing compute resources and load balancers in Google Cloud. Learners will get hands-on practice building and managing Google Cloud resources.

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This is the first course of a four-course series for cloud architects and engineers with existing Azure knowledge, and it compares Google Cloud and Azure solutions and guides professionals on their use. This course focuses on Identity and Access Management (IAM) and networking in Google Cloud. The learners apply the knowledge of access management and networking in Azure to explore the similarities and differences with access management and networking in Google Cloud. Learners get hands-on practice building and managing Google Cloud resources.

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Want to scale your data analysis efforts without managing database hardware? Learn the best practices for querying and getting insights from your data warehouse with this interactive series of BigQuery labs. BigQuery is Google's fully managed, NoOps, low cost analytics database. With BigQuery you can query terabytes and terabytes of data without having any infrastructure to manage or needing a database administrator. BigQuery uses SQL and can take advantage of the pay-as-you-go model. BigQuery allows you to focus on analyzing data to find meaningful insights.

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Le cœur de Contact Center AI est son cœur de conversation, et ses interactions humaines redéfinissent les possibilités de conversations basées sur l'IA. Dans cette mission, vous apprendrez à créer un agent virtuel, à concevoir des flux de conversation votre agent virtuel et ajoutez une passerelle téléphonique à un agent virtuel. Terminez cette quête, y compris le Labo du défi à la fin, pour recevoir un badge numérique exclusif de Google Cloud. Le laboratoire de défi ne fournit pas d'étapes normatives, il nécessite la création de solutions avec un minimum de conseils et testera vos compétences en technologie Google Cloud.

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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

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Terminez le cours d'introduction Dégager des insights des données BigQuery pour recevoir un badge démontrant vos compétences dans les domaines suivants : l'écriture de requêtes SQL, l'interrogation de tables publiques, le chargement d'exemples de données dans BigQuery, la résolution d'erreurs de syntaxe courantes avec l'outil de validation des requêtes de BigQuery et la création de rapports dans Looker Studio en se connectant aux données BigQuery.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

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