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Rijo Thomas

Member since 2023

Diamond League

34405 points
Conversational AI Voice and Chat Integrations Earned Jun 27, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio Earned Jun 27, 2024 EDT
Machine Learning Operations (MLOps) for Generative AI Earned Jun 26, 2024 EDT
Configure and Maintain CCaaS as an Admin Earned Jun 26, 2024 EDT
Manage Functions and Reporting with CCaaS Earned Jun 26, 2024 EDT
Introduction to Cloud Identity Earned Jun 26, 2024 EDT
Gemini in Gmail Earned Jun 26, 2024 EDT
Google Workspace with Gemini: Foundations of Your AI Workflow Earned Jun 26, 2024 EDT
DEPRECATED Site Reliability Engineering: Measuring and Managing Reliability Earned Jun 26, 2024 EDT
AppSheet Administration Earned Jun 24, 2024 EDT
Handle Consumer Interactions with CCaaS Earned Jun 24, 2024 EDT
Gemini in Google Slides Earned Jun 24, 2024 EDT
Gemini in Google Docs Earned Jun 24, 2024 EDT
Gemini in Google Meet Earned Jun 24, 2024 EDT
Gemini in Google Sheets Earned Jun 24, 2024 EDT
Managing and Securing the Apigee Hybrid API Platform Earned Jun 24, 2024 EDT
Running SAP Workloads on Google Cloud: Fundamentals Earned Jun 24, 2024 EDT
DEPRECATED Planning for a Google Workspace Deployment Earned Jun 24, 2024 EDT
Managing Change when Moving to Google Cloud Earned Jun 24, 2024 EDT
Google Workspace Core Services Earned Jun 21, 2024 EDT
Google Workspace Security Earned Jun 21, 2024 EDT
Hybrid Cloud Infrastructure Foundations with Anthos Earned Jun 21, 2024 EDT
Introduction to Image Generation Earned Jun 20, 2024 EDT
Transformer Models and BERT Model Earned Jun 20, 2024 EDT
Attention Mechanism Earned Jun 20, 2024 EDT
Create Image Captioning Models Earned Jun 20, 2024 EDT
Encoder-Decoder Architecture Earned Jun 20, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud Earned Mar 19, 2024 EDT
[DEPRECATED]Introduction to Responsible AI Earned Mar 19, 2024 EDT
Introduction to Large Language Models Earned Mar 19, 2024 EDT
Scaling with Google Cloud Operations Earned Mar 8, 2024 EST
Trust and Security with Google Cloud Earned Mar 8, 2024 EST
Modernize Infrastructure and Applications with Google Cloud Earned Mar 8, 2024 EST
Innovating with Google Cloud Artificial Intelligence Earned Mar 8, 2024 EST
Introduction to Generative AI Earned Mar 8, 2024 EST
Exploring Data Transformation with Google Cloud Earned Mar 8, 2024 EST
Digital Transformation with Google Cloud Earned Mar 8, 2024 EST

Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.

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This course is dedicated to equipping you with the knowledge and tools needed to uncover the unique challenges faced by MLOps teams when deploying and managing Generative AI models, and exploring how Gemini Enterprise Agent Platform empowers AI teams to streamline MLOps processes and achieve success in Generative AI projects.

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Agent Ready (GEAR) program.

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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Introduction to Cloud Identity serves as the starting place for any new Cloud Identity, Identity/Access Management/Mobile Device Management admins as they begin their journey of managing and establishing security and access management best practices for their organization. This 15-30 hour accelerated, one-week course will leave you feeling confident to utilize the basic functions of the Admin Console to manage users, control access to services, configure common security settings, and much more. Through a series of introductory lessons, step-by-step hands-on exercises, Google knowledge resources, and knowledge checks, learners can expect to leave this training with all of the skills they need to get started as new Cloud Identity Administrators.

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This course covers how to use Gemini in Gmail to optimize your email management. Learn to summarize lengthy threads, retrieve information using natural language, draft professional responses, and organize communication strategies directly inside your inbox. Explore other content in the Gemini Agent Ready (GEAR) program.

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Google Workspace with Gemini provides customers with generative AI features in Google Workspace. Here, you will learn about the key features of Gemini and how they can be used to improve productivity and efficiency. Continue building your skills in the full Google Workspace with Gemini learning path, and explore other content in the Gemini Agent Ready (GEAR) program.

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Service level indicators (SLIs) and service level objectives (SLOs) are fundamental tools for measuring and managing reliability. In this course, students learn approaches for devising appropriate SLIs and SLOs and managing reliability through the use of an error budget.

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This course teaches you how to administer Google AppSheet, a no-code app development platform. In this course, you learn how to plan an AppSheet rollout strategy in your enterprise. You also learn how to manage AppSheet teams by using the standard or organizational model, and how to implement governance policies. We discuss how data sources and sample apps can be shared within the enterprise, and the options available for external integration and monitoring with AppSheet.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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This course covers how to use Gemini in Google Slides to transform concepts into visually compelling presentations. Learn to generate structured decks from a single prompt or existing source document, refine slide layouts using automated design enhancement, create custom vector graphics and photos, and dynamically craft on-slide copy alongside precise speaker notes.

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This course covers how to use Gemini in Google Docs to streamline your writing and content creation. Learn to draft documents from scratch, refine writing tone and clarity with interactive tools, summarize complex files, and seamlessly transform long-form text into structured assets for other Google Workspace applications. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.

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This course covers how to use Gemini in Google Meet to enhance video collaboration. Learn to automate note-taking, utilize real-time text and speech translation, privately catch up on missed discussions, and instantly optimize your audio and video quality. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.

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This course covers how to use Gemini in Google Sheets to automate data organization and crunch complex numbers. Learn to structure tables from raw text, auto-populate data using natural language, generate native spreadsheet formulas on demand, and rapidly extract high-level insights or visualizations without needing advanced spreadsheet expertise. Explore other content in the Gemini Agent Ready (GEAR) program.

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This course discusses how environments are managed in Apigee hybrid, and how runtime plane components are secured. You will also learn how to deploy and debug API proxies in Apigee hybrid, and about capacity planning and scaling.

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Ready to build an AI-ready future for your SAP applications? Modernization isn't just about moving to the cloud anymore—it’s about centralizing your enterprise data so AI agents have the context to make accurate and real-time decisions. In this course, you'll walk away with a clear mental model of the different options to deploy your SAP landscape, centralize your enterprise data, and build impactful agentic solutions.

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Planning for a Google Workspace Deployment is the final course in the Google Workspace Administration series. In this course, you will be introduced to Google's deployment methodology and best practices. You will follow Katelyn and Marcus as they plan for a Google Workspace deployment at Cymbal. They'll focus on the core technical project areas of provisioning, mail flow, data migration, and coexistence, and will consider the best deployment strategy for each area. You will also be introduced to the importance of Change Management in a Google Workspace deployment, ensuring that users make a smooth transition to Google Workspace and gain the benefits of work transformation through communications, support, and training. This course covers theoretical topics, and does not have any hands on exercises. If you haven’t already done so, please cancel your Google Workspace trial now to avoid any unwanted charges.

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Moving to the cloud creates numerous opportunities to start working in a new way and it empowers the workforce to better collaborate and innovate. But it’s also a big change. Sometimes the success of the change hinges not on the change itself, but on how it’s managed. This course will help people managers to understand some of the key challenges associated with cloud adoption, and provide them with a verified in-the-field framework that will assist them in supporting their teams on the change journey. By addressing the human factor of moving to the cloud, organizations increase their chances of realizing business objectives and investing in their future talent.

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This course was designed to give learners a comprehensive understanding of Google Workspace core services. Learners will explore enabling, disabling, and configuring settings for these services, including Gmail, Calendar, Drive, Meet, Chat, and Docs. Next, they'll learn how to deploy and manage Gemini to empower their users. Finally, learners will examine use cases for AppSheet and Apps Script to automate tasks and extend the functionality of Google Workspace applications.

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This course empowers learners to secure their Google Workspace environment. Learners will implement strong password policies and two-step verification to govern user access. They will then utilize the security investigation tool to proactively identify and respond to security risks. Next, they will manage third-party app access and mobile devices to ensure security. Finally, learners will enforce email security and compliance measures to protect organizational data.

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Welcome to Hybrid Cloud Infrastructure Foundations with Anthos! This is the first course of the Architecting Hybrid Cloud Infrastructure with Anthos path. Anthos enables you to build and manage modern applications, and gives you the freedom to choose where to run them. Anthos gives you one consistent experience in both your on-premises and cloud environments. During this course, you will be presented with modules that will take you through skills that you will use as an architect or administrator running Anthos environments. The modules in this course include videos, hands-on labs, and links to helpful documentation.

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This course introduces diffusion models, a family of machine learning models that recently showed promise in the image generation space. Diffusion models draw inspiration from physics, specifically thermodynamics. Within the last few years, diffusion models became popular in both research and industry. Diffusion models underpin many state-of-the-art image generation models and tools on Google Cloud. This course introduces you to the theory behind diffusion models and how to train and deploy them on Gemini Enterprise Agent Platform.

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This course introduces you to the Transformer architecture and the Bidirectional Encoder Representations from Transformers (BERT) model. You learn about the main components of the Transformer architecture, such as the self-attention mechanism, and how it is used to build the BERT model. You also learn about the different tasks that BERT can be used for, such as text classification, question answering, and natural language inference.This course is estimated to take approximately 45 minutes to complete.

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This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.

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This course teaches you how to create an image captioning model by using deep learning. You learn about the different components of an image captioning model, such as the encoder and decoder, and how to train and evaluate your model. By the end of this course, you will be able to create your own image captioning models and use them to generate captions for images

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This course gives you a synopsis of the encoder-decoder architecture, which is a powerful and prevalent machine learning architecture for sequence-to-sequence tasks such as machine translation, text summarization, and question answering. You learn about the main components of the encoder-decoder architecture and how to train and serve these models. In the corresponding lab walkthrough, you’ll code in TensorFlow a simple implementation of the encoder-decoder architecture for poetry generation from the beginning.

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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you. In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.

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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.

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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps. Explore other content in the Gemini Agent Ready (GEAR) program.

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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. This course explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts. As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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As organizations move their data and applications to the cloud, they must address a rapidly evolving landscape of security challenges. This course explores the foundations of cloud security, the value of Google Cloud’s secure-by-design infrastructure, and the defense-in-depth strategy, while highlighting how AI-driven operations and compliance tools help organizations meet strict global regulatory requirements. As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Many traditional enterprises use legacy systems and apps that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems and investing in new products and services. This course explores these challenges and offers solutions to overcome them by using cloud technology. As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. Innovating with Google Cloud Artificial Intelligence explores how organizations can use AI and ML to transform their business processes. As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.

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Cloud technology is a powerful asset, and when paired with data, it becomes a catalyst for innovation and enhanced customer experiences. Exploring Data Transformation with Google Cloud examines how organizations can leverage the cloud to make their data more accessible, actionable, and valuable. As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Digital transformation is a critical journey for modern organizations, and establishing a strong baseline in cloud computing is the first step toward driving meaningful innovation. Digital Transformation with Google Cloud introduces the core technologies and strategic frameworks that help organizations modernize their operations. This course explores fundamental cloud concepts, global network infrastructure, and the shared responsibility model to help leaders navigate their path to the cloud with confidence. As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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