가입 로그인

Sahil Kothari

회원 가입일: 2021

실버 리그

10585포인트
Performance Measurement Earned 11월 26, 2024 EST
[DEPRECATED] Webhook fundamentals Earned 11월 26, 2024 EST
[DEPRECATED] Conversation Design Fundamentals Earned 11월 26, 2024 EST
DFCX Virtual Agent Delivery Framework Earned 11월 26, 2024 EST
Implement Enterprise Design Patterns with CX Agent Studio Earned 11월 26, 2024 EST
Intro to Conversational AI and Conversational AI Engagement Framework Earned 11월 25, 2024 EST
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals Earned 6월 23, 2023 EDT
Transformer 모델 및 BERT 모델 Earned 6월 16, 2023 EDT
어텐션 메커니즘 Earned 6월 16, 2023 EDT
대규모 언어 모델 소개 Earned 6월 16, 2023 EDT
생성형 AI 소개 Earned 6월 16, 2023 EDT
Contact Center as a Service Implementation Earned 3월 20, 2023 EDT

This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

자세히 알아보기

In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

자세히 알아보기

This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

자세히 알아보기

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

자세히 알아보기

이 과정은 Transformer 아키텍처와 BERT(Bidirectional Encoder Representations from Transformers) 모델을 소개합니다. 셀프 어텐션 메커니즘 같은 Transformer 아키텍처의 주요 구성요소와 이 아키텍처가 BERT 모델 빌드에 사용되는 방식에 관해 알아봅니다. 또한 텍스트 분류, 질문 답변, 자연어 추론과 같이 BERT를 활용할 수 있는 다양한 작업에 대해서도 알아봅니다. 이 과정은 완료하는 데 대략 45분이 소요됩니다.

자세히 알아보기

이 과정에서는 신경망이 입력 시퀀스의 특정 부분에 집중할 수 있도록 하는 강력한 기술인 주목 메커니즘을 소개합니다. 주목 메커니즘의 작동 방식과 이 메커니즘을 다양한 머신러닝 작업(기계 번역, 텍스트 요약, 질문 답변 등)의 성능을 개선하는 데 활용하는 방법을 알아봅니다.

자세히 알아보기

이 과정은 입문용 마이크로 학습 과정으로, 대규모 언어 모델(LLM)이란 무엇이고, LLM을 활용할 수 있는 사용 사례로는 어떤 것이 있으며, 프롬프트 조정을 사용해 LLM 성능을 개선하는 방법은 무엇인지 알아봅니다. 또한 자체 생성형 AI 앱을 개발하는 데 도움이 되는 Google 도구에 대해서도 다룹니다.

자세히 알아보기

생성형 AI란 무엇이고 어떻게 사용하며 전통적인 머신러닝 방법과는 어떻게 다른지 설명하는 입문용 마이크로 학습 과정입니다. 직접 생성형 AI 앱을 개발하는 데 도움이 되는 Google 도구에 대해서도 다룹니다.

자세히 알아보기

An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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