Member since 2026
依據生成式應對手冊建立代理
Earned Jul 13, 2026 EDT
Conversational AI on Vertex AI and Dialogflow CX
Earned Jun 30, 2026 EDT
Customer Experience Agent Studio：基礎知識
Earned Jun 29, 2026 EDT
這堂課程會說明如何依據生成式應對手冊，建構 Conversational Agents 對話服務。您會先認識應對手冊並學習設定方式，接著瞭解測試的重要性，以及在正式環境部署時的考量重點，例如配額限制與整合功能。在課程最後，您會透過個案研究，掌握如何將應對手冊應用於生成式導引。
In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.
本課程旨在讓對話式設計師和建構人員掌握相關概念和實務技能，運用 Customer Experience Agent Studio (CX Agent Studio) 設計、建構及測試複雜的多代理多模態客戶體驗代理。