Member since 2026
Create Agents with Generative Playbooks
Earned Jul 13, 2026 EDT
Conversational AI on Vertex AI and Dialogflow CX
Earned Jun 30, 2026 EDT
Customer Experience Agent Studio: Fundamentals
Earned Jun 29, 2026 EDT
This course will teach you how to build conversational experiences for Conversational Agents using Generative Playbooks. You'll start with an introduction to playbooks and learn how to set up your first one. You'll also learn about the importance of testing, as well as key production considerations like quota limits and integration. The course concludes with a case study that shows how to use playbooks for generative steering. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.
This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).