Member since 2025
Build a Certification Study Guide: PMLE
Earned Nov 20, 2025 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned Nov 12, 2025 EST
Analyze patterns in conversational data with Gemini for customer experience Insights
Earned Nov 3, 2025 EST
Leverage data with Customer Experience Insights
Earned Oct 31, 2025 EDT
Google Cloud 運算的基本概念：Cloud 運算基礎知識
Earned May 15, 2025 EDT
Learn how to use Gemini Notebook to create a personalized study guide for the Professional Machine Learning Engineer (PMLE) certification exam. You'll review Gemini Notebook features, create a notebook, and use the study guide to practice for a certification exam.
This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.
Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with CX Insights. After completing this challenge, you will be ready to deploy CX Insights to improve customer service performance, and create better customer experiences. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
Google Cloud 運算基本概念課程，適合幾乎沒有雲端運算背景或經驗的學員。這些課程會說明雲端運算基本知識、大數據和機器學習的核心概念，以及 Google Cloud 的角色和定位。完成這一系列課程後，學員將能夠闡述這些概念並展示實用技能。學員應依以下順序完成課程： 1. Google Cloud 運算的基本概念：Cloud 運算基礎知識 2. Google Cloud 運算的基本概念：Google Cloud 基礎架構 3. Google Cloud 運算的基本概念：Google Cloud 的網路與安全性 4. Google Cloud 運算的基本概念：Google Cloud 中的資料、機器學習和 AI 第一門課會概略說明雲端運算、Google Cloud 的使用方式，以及不同的運算選項。