Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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隨著企業持續擴大使用人工智慧和機器學習，以負責任的方式發展相關技術也日益重要。對許多企業來說，談論負責任的 AI 技術可能不難，如何付諸實行才是真正的挑戰。如要瞭解如何在機構中導入負責任的 AI 技術，本課程絕對能助您一臂之力。
您可以從中瞭解 Google Cloud 目前採取的策略、最佳做法和經驗談，協助貴機構奠定良好基礎，實踐負責任的 AI 技術。
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完成 在 Agent Platform 設計提示 技能徽章入門課程，即可證明您具備下列技能： 在 Agent Platform 設計提示、分析圖片，以及運用多模態模型生成內容。瞭解如何建立有效的提示、引導生成式 AI 輸出內容， 以及將 Gemini 模型用於實際的行銷情境。
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這個入門微學習課程主要介紹「負責任的 AI 技術」和其重要性，以及 Google 如何在自家產品中導入這項技術。本課程也會說明 Google 的 7 個 AI 開發原則。
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這是一堂入門級的微學習課程，旨在探討大型語言模型 (LLM) 的定義和用途，並說明如何調整提示來提高 LLM 成效。此外，也會介紹多項 Google 工具，協助您自行開發生成式 AI 應用程式。
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這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。
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這堂課程會說明如何運用 Conversational Insights，從客服中心資料找出潛藏的資訊，進而提高作業效率，並依據資料制定業務決策。
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Manage Functions and Reporting with CCaaS
Earned Jul 16, 2025 EDT
Handle Consumer Interactions with CCaaS
Earned Jul 2, 2025 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Jul 2, 2025 EDT
負責任的 AI 技術：透過 Google Cloud 採用 AI 開發原則
Earned Aug 17, 2024 EDT
在 Agent Platform 設計提示
Earned Aug 17, 2024 EDT
負責任的 AI 技術簡介
Earned Aug 17, 2024 EDT
大型語言模型簡介
Earned Aug 16, 2024 EDT
生成式 AI 簡介
Earned Aug 16, 2024 EDT
Conversational Insights
Earned Jul 26, 2024 EDT