Adeyemi Silva
Member since 2022
Bronze League
5250 points
Trust and Security with Google Cloud
Earned Sep 3, 2024 EDT
Intro to CCAI and CCAI Engagement Framework
Earned Jun 7, 2024 EDT
Innovating with Google Cloud Artificial Intelligence
Earned May 13, 2024 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Jan 22, 2024 EST
Scaling with Google Cloud Operations
Earned Sep 27, 2023 EDT
Responsible AI: Applying AI Principles with Google Cloud
Earned Aug 29, 2023 EDT
[DEPRECATED]Introduction to Responsible AI
Earned Aug 27, 2023 EDT
Introduction to Large Language Models
Earned Aug 22, 2023 EDT
Introduction to Vertex AI Studio
Earned Aug 15, 2023 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned Jul 28, 2023 EDT
Exploring Data Transformation with Google Cloud
Earned Jul 21, 2023 EDT
Generative AI Fundamentals
Earned Jul 14, 2023 EDT
Introduction to Generative AI
Earned Jul 9, 2023 EDT
Contact Center as a Service Implementation
Earned Jun 15, 2023 EDT
Digital Transformation with Google Cloud
Earned May 4, 2023 EDT
As organizations move their data and applications to the cloud, they must address a rapidly evolving landscape of security challenges. This course explores the foundations of cloud security, the value of Google Cloud’s secure-by-design infrastructure, and the defense-in-depth strategy, while highlighting how AI-driven operations and compliance tools help organizations meet strict global regulatory requirements.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.
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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. Innovating with Google Cloud Artificial Intelligence explores how organizations can use AI and ML to transform their business processes.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. This course explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you.
In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.
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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.
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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps. Explore other content in the Gemini Agent Ready (GEAR) program.
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This course introduces Vertex AI Studio, a tool to interact with generative AI models, prototype business ideas, and launch them into production. Through an immersive use case, engaging lessons, and a hands-on lab, you’ll explore the prompt-to-product lifecycle and learn how to leverage Vertex AI Studio for Gemini multimodal applications, prompt design, prompt engineering, and model tuning. The aim is to enable you to unlock the potential of gen AI in your projects with Vertex AI Studio.
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Many traditional enterprises use legacy systems and apps that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems and investing in new products and services. This course explores these challenges and offers solutions to overcome them by using cloud technology.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Cloud technology is a powerful asset, and when paired with data, it becomes a catalyst for innovation and enhanced customer experiences. Exploring Data Transformation with Google Cloud examines how organizations can leverage the cloud to make their data more accessible, actionable, and valuable.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Earn a skill badge by completing the Introduction to Generative AI, Introduction to Large Language Models and Introduction to Responsible AI courses. By passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.
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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more.
Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
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Digital transformation is a critical journey for modern organizations, and establishing a strong baseline in cloud computing is the first step toward driving meaningful innovation. Digital Transformation with Google Cloud introduces the core technologies and strategic frameworks that help organizations modernize their operations. This course explores fundamental cloud concepts, global network infrastructure, and the shared responsibility model to help leaders navigate their path to the cloud with confidence.
As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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