In this course, you will learn how to develop a generative agent capable of answering questions from websites, documents, and/or unstructured data.
Learn more
In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
Learn more
這堂課程會介紹對話設計的基礎原則，協助您打造吸引人又有效的聊天機器人服務，模擬真人互動般的體驗。
Learn more
這堂課程會說明如何運用 Conversational Insights，從客服中心資料找出潛藏的資訊，進而提高作業效率，並依據資料制定業務決策。
Learn more
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
Learn more
In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
Learn more
This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
Learn more
本課程將介紹 Gemini Enterprise for Customer Experience (GECX) 及其強大的生成式 AI 功能，顛覆您對客服的認知。首先，您將回顧客服中心的發展歷程，瞭解這類機構的演變，以及生成式 AI 如何推動其發展。接著，課程會深入探討 GECX 解決方案的核心要素，看看各元件如何發揮功用，進而提供卓越的客戶體驗。最後，則會介紹 GECX 能為企業帶來哪些重要商業價值，並說明如何規劃實際應用方式與各類使用者角色，以便運用這項創新解決方案創造效益。
Learn more
[Deprecated] Virtual FAQ with data store agents
Earned Mar 4, 2025 EST
[DEPRECATED] Webhook fundamentals
Earned Feb 14, 2025 EST
對話設計基礎概念
Earned Feb 13, 2025 EST
Conversational Insights
Earned Feb 13, 2025 EST
[DEPRECATED] Basic Performance Measurement
Earned Jan 24, 2025 EST
[DEPRECATED] Agent Summarization (Custom)
Earned Jan 22, 2025 EST
Implement Enterprise Design Patterns with CX Agent Studio
Earned Jan 21, 2025 EST
對話式 AI 與互動架構
Earned Jan 17, 2025 EST