In this course, you will learn how to develop a generative agent capable of answering questions from websites, documents, and/or unstructured data.
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In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
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This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences. Explore other content in the Gemini Agent Ready (GEAR) program.
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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
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This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
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In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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Transform your understanding of customer service with this course on Gemini Enterprise for Customer Experience (GECX) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the GECX solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for GECX, along with practical use cases and the various user personas that benefit from this innovative solution. Explore other content in the Gemini Agent Ready (GEAR) program.
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[Deprecated] Virtual FAQ with data store agents
Earned Mar 4, 2025 EST
[DEPRECATED] Webhook fundamentals
Earned Feb 14, 2025 EST
Conversation Design Fundamentals
Earned Feb 13, 2025 EST
Conversational Insights
Earned Feb 13, 2025 EST
[DEPRECATED] Basic Performance Measurement
Earned Jan 24, 2025 EST
[DEPRECATED] Agent Summarization (Custom)
Earned Jan 22, 2025 EST
Implement Enterprise Design Patterns with CX Agent Studio
Earned Jan 21, 2025 EST
Conversational AI and its Engagement Framework
Earned Jan 17, 2025 EST