Kaarthika Matta
Member since 2022
Silver League
10540 points
Member since 2022
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In this course, you will learn the advanced conversational design principles for both the Voice and Caht channels to craft engaging and effective end-to-end experiences that emulate human-like interactions.
這堂課程會介紹對話設計的基礎原則,協助您打造吸引人又有效的聊天機器人服務,模擬真人互動般的體驗。
This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Virtual Agent self-service experiences.
In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
各種規模的機構都開始運用雲端的強大功能和靈活性,徹底改變營運方式。不過,有效管理及擴充雲端資源可能是相當複雜的工作。本課程將探討在雲端中的現代營運、可靠性和韌性的基礎概念,以及 Google Cloud 如何協助您達成這些目標。本課程是 Cloud Digital Leader 學習路徑的一部分,旨在促進個人職能發展,並打造企業的未來。
許多傳統企業使用舊版系統和應用程式,無法滿足現今客戶的期望。企業主管經常需要在維護老舊的 IT 系統,以及投資新產品/服務之間做出選擇。本課程將探討這些挑戰,並提供解決方案,說明如何運用雲端技術克服難題。 本課程是 Cloud Digital Leader 學習路徑的一部分,旨在促進個人職能發展,並打造企業的未來。
雲端技術是強大的資產,與資料搭配後,將成為創新和提升客戶體驗的催化劑。「運用 Google Cloud 探索資料轉換功能」課程將探討機構如何運用雲端,讓資料更易於存取、做為行動依據和更有價值。 這門課程是 Cloud Digital Leader 學習路徑的一部分,旨在協助個人在職務上成長,並打造企業的未來。
數位轉型是現代組織必經的關鍵旅程,而建立穩固的雲端運算基礎,是跨出有意義創新的第一步。本課程「透過 Google Cloud 進行數位轉型」,將會介紹核心技術和策略框架,協助組織革新營運方式,並探討基本的雲端概念、全球網路基礎架構和共同責任模式,幫助主管在雲端之路上自信前行。本課程是 Cloud Digital Leader 學習路徑的一部分,旨在促進個人職能發展,並打造企業的未來。