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Nicholas Moses

Member since 2024

Silver League

13275 points
對話設計基礎概念 Earned Jul 16, 2024 EDT
Manage Functions and Reporting with CCaaS Earned Jul 15, 2024 EDT
Configure and Maintain CCaaS as an Admin Earned Jul 15, 2024 EDT
Handle Consumer Interactions with CCaaS Earned Jul 15, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio Earned Jul 15, 2024 EDT
Conversational AI Voice and Chat Integrations Earned Jul 15, 2024 EDT
Change Management for Google Workspace Earned Jul 9, 2024 EDT
Google Workspace 資料治理 Earned Jul 9, 2024 EDT
Google Workspace 安全性 Earned Jul 9, 2024 EDT
DEPRECATED Planning for a Google Workspace Deployment Earned Jul 9, 2024 EDT
Google Workspace 核心服務 Earned Jul 9, 2024 EDT
Google Workspace 的使用者和資源管理功能 Earned Jun 21, 2024 EDT
Preparing for Your Google Workspace Administrator Journey Earned Jun 21, 2024 EDT

這堂課程會介紹對話設計的基礎原則，協助您打造吸引人又有效的聊天機器人服務，模擬真人互動般的體驗。

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Agent Ready (GEAR) program.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey.

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本課程可助您培養在 Google Workspace 環境管理資料的技能。首先，您會瞭解如何在 Gmail 和雲端硬碟，運用資料遺失防護規則防止資料外洩。接著，您將學習使用 Google 保管箱保留、保存及檢索資料。再來，我們會說明如何設定資料地區和匯出方式，以遵守法規要求。最後，您會學習運用標籤區分資料，更安全有條理地管理資料。

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本課程說明如何保護 Google Workspace 環境。學員將導入高強度密碼政策和兩步驟驗證，控管使用者存取權，然後使用安全調查工具，主動找出並應對安全風險。接著，學員將管理第三方應用程式存取權和行動裝置，確保安全無虞。最後，學員將強制執行電子郵件安全性和法規遵循措施，保護機構資料。

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Planning for a Google Workspace Deployment is the final course in the Google Workspace Administration series. In this course, you will be introduced to Google's deployment methodology and best practices. You will follow Katelyn and Marcus as they plan for a Google Workspace deployment at Cymbal. They'll focus on the core technical project areas of provisioning, mail flow, data migration, and coexistence, and will consider the best deployment strategy for each area. You will also be introduced to the importance of Change Management in a Google Workspace deployment, ensuring that users make a smooth transition to Google Workspace and gain the benefits of work transformation through communications, support, and training. This course covers theoretical topics, and does not have any hands on exercises. If you haven’t already done so, please cancel your Google Workspace trial now to avoid any unwanted charges.

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本課程旨在讓學員全面瞭解 Google Workspace 核心服務。學員將瞭解如何啟用、停用及設定這些服務，包括 Gmail、日曆、雲端硬碟、Meet、Chat 和文件。接著，他們將學習如何部署及管理 Gemini，為使用者提供強大助力。最後，學員將瞭解 AppSheet 和 Apps Script 的應用實例，學習如何自動處理工作，並擴充 Google Workspace 應用程式的功能。

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本課程介紹 Google Workspace 的使用者和資源管理功能，學員將瞭解如何根據組織需求來設定組織單位、管理各類型的 Google 群組、培養有關管理 Google Workspace 網域設定的專業知識，最後學會如何最佳化及整理 Google Workspace 環境內的資源。

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This course helps learners prepare to study for the Professional Google Workspace Administrator Certification exam. Learners will be exposed to and engage with exam topics through a series of readings, diagnostic questions, and knowledge checks. After completing this course, learners will have a personalized workbook that will guide them through the rest of their certification readiness journey.

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