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Pandey Shivam

メンバー加入日: 2021

シルバーリーグ

38260 ポイント
Build generative virtual agents with API integrations Earned 12月 10, 2024 EST
Incorporate Generative Features into Conversational Agent Flows Earned 12月 9, 2024 EST
[DEPRECATED] Advanced Performance Measurement Earned 12月 3, 2024 EST
Advanced Webhook Concepts Earned 12月 3, 2024 EST
[DEPRECATED] Building Complex Self-Service Experiences in Conversational Agents Earned 12月 3, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned 11月 26, 2024 EST
Build deterministic Virtual Agent enhanced with data stores Earned 11月 26, 2024 EST
Generative Playbooks Earned 11月 26, 2024 EST
[DEPRECATED] Agent Summarization (Custom) Earned 11月 25, 2024 EST
Integrate Agent Assist with Telephony and Chatbot Systems Earned 11月 25, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities Earned 11月 25, 2024 EST
Conversational AI Voice and Chat Integrations Earned 11月 25, 2024 EST
Leverage data with Customer Experience Insights Earned 10月 25, 2024 EDT
Extend CX Agents with Vertex AI Search data stores Earned 10月 24, 2024 EDT
[DEPRECATED] Conversational Agents Quality Assurance and Deployment Lifecycle Earned 10月 23, 2024 EDT
Performance Measurement Earned 10月 23, 2024 EDT
[DEPRECATED] Webhook fundamentals Earned 10月 23, 2024 EDT
[DEPRECATED] Stateful Flows Earned 10月 21, 2024 EDT
[DEPRECATED] Conversation Design Fundamentals Earned 10月 17, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned 10月 17, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio Earned 10月 16, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned 10月 15, 2024 EDT
[DEPRECATED] Implementing Generative AI with Vertex AI Earned 10月 17, 2023 EDT
責任ある AI: Google Cloud における AI に関する原則の適用 Earned 10月 17, 2023 EDT
Generative AI Fundamentals - 日本語版 Earned 10月 17, 2023 EDT
Transformer モデルと BERT モデル Earned 6月 20, 2023 EDT
Encoder-Decoder アーキテクチャ Earned 6月 20, 2023 EDT
画像生成の概要 Earned 6月 20, 2023 EDT
アテンション機構 Earned 6月 20, 2023 EDT
Generative AI Explorer - Agent Platform Earned 6月 20, 2023 EDT
責任ある AI の概要 Earned 6月 15, 2023 EDT
大規模言語モデルの概要 Earned 6月 15, 2023 EDT
生成 AI の概要 Earned 6月 15, 2023 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals Earned 5月 29, 2023 EDT
Contact Center as a Service Implementation Earned 5月 26, 2023 EDT
CCAI Operations and Implementation Earned 4月 3, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned 12月 5, 2022 EST
Virtual Agent Development in Dialogflow ES for Citizen Devs Earned 11月 21, 2022 EST
クラウド エンジニアリング Earned 6月 20, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned 6月 1, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned 4月 28, 2022 EDT
Google Cloud の基礎 Earned 1月 10, 2022 EST
Customer Experiences with Contact Center AI Earned 11月 15, 2021 EST

Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

詳細

Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

詳細

In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

詳細

This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

詳細

This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

詳細

This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

詳細

Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

詳細

Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

詳細

In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

詳細

In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

詳細

This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.

詳細

Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

詳細

In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.

詳細

In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

詳細

This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

詳細

This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

詳細

In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

詳細

Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

詳細

This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

詳細

This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

詳細

This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.

詳細

This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

詳細

This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

詳細

企業における AI と ML の利用が拡大し続けるなか、責任を持ってそれを構築することの重要性も増しています。多くの企業にとっての課題は、責任ある AI と口で言うのは簡単でも、それを実践するのは難しいということです。このコースは、責任ある AI を組織で運用化する方法を学びたい方に最適です。 このコースでは、Google Cloud が責任ある AI を現在どのように運用化しているかを、ベスト プラクティスや教訓と併せて学び、責任ある AI に対する独自のアプローチを構築するためのフレームワークとして活用できるようにします。

詳細

「Introduction to Generative AI」、「Introduction to Large Language Models」、「Introduction to Responsible AI」の各コースを修了すると、スキルバッジを獲得できます。最終テストに合格することで、ジェネレーティブ AI の基礎概念を理解していることが証明されます。 スキルバッジは、Google Cloud のプロダクトとサービスに関する知識を認定するために Google Cloud が発行するデジタルバッジです。スキルバッジは、ソーシャル メディアの公開プロフィールを作成してそこに追加することで一般向けに共有できます。

詳細

このコースでは、Transformer アーキテクチャと Bidirectional Encoder Representations from Transformers（BERT）モデルの概要について説明します。セルフアテンション機構をはじめとする Transformer アーキテクチャの主要コンポーネントと、それが BERT モデルの構築にどのように使用されているのかについて学習します。さらに、テキスト分類、質問応答、自然言語推論など、BERT を適用可能なその他のタスクについても学習します。このコースの推定所要時間は約 45 分です。

詳細

このコースでは、機械翻訳、テキスト要約、質問応答などのシーケンス ツー シーケンス タスクに対応する、強力かつ広く使用されている ML アーキテクチャである Encoder-Decoder アーキテクチャの概要を説明します。Encoder-Decoder アーキテクチャの主要なコンポーネントと、これらのモデルをトレーニングして提供する方法について学習します。対応するラボのチュートリアルでは、詩を生成するための Encoder-Decoder アーキテクチャの簡単な実装を、TensorFlow で最初からコーディングします。

詳細

このコースでは拡散モデルについて説明します。拡散モデルは ML モデル ファミリーの一つで、最近、画像生成分野での有望性が示されました。拡散モデルは物理学、特に熱力学からインスピレーションを得ています。ここ数年、拡散モデルは研究と産業界の両方で広まりました。拡散モデルは、Google Cloud の最先端の画像生成モデルやツールの多くを支える技術です。このコースでは、拡散モデルの背景にある理論と、モデルを Vertex AI でトレーニングしてデプロイする方法について説明します。

詳細

このコースでは、アテンション機構について学習します。アテンション機構とは、ニューラル ネットワークに入力配列の重要な部分を認識させるための高度な技術です。アテンションの仕組みと、アテンションを活用して機械翻訳、テキスト要約、質問応答といったさまざまな ML タスクのパフォーマンスを改善する方法を説明します。

詳細

「Generative AI Explorer - Agent Platform」コースには、Google Cloud での生成 AI の使用方法に関する複数のラボが含まれます。ラボでは、Agent Platform で Gemini モデルを 使用する方法を学びます。プロンプト設計やベスト プラクティス、さらに Agent Platform を活用したアイディエーション、テキスト分類、テキスト抽出、テキスト要約などについても学習します。 また、Agent Platform でカスタム トレーニングを通じて基盤モデルをトレーニングし、 Agent Platform のエンドポイントにデプロイして、基盤モデルをチューニングする方法も学びます。

詳細

この入門レベルのマイクロラーニング コースでは、責任ある AI の概要と重要性、および Google が責任ある AI を自社プロダクトにどのように実装しているのかについて説明します。また、Google の AI に関する 7 つの原則についても説明します。

詳細

このコースは、大規模言語モデル（LLM）とは何か、どのようなユースケースで活用できるのか、プロンプトのチューニングで LLM のパフォーマンスを高めるにはどうすればよいかについて学習する、入門レベルのマイクロ ラーニング コースです。独自の生成 AI アプリを開発する際に利用できる Google ツールも紹介します。

詳細

この入門レベルのマイクロラーニング コースでは、生成 AI の概要、利用方法、従来の ML の手法との違いについて説明します。独自の生成 AI アプリを作成する際に利用できる Google ツールも紹介します。

詳細

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

詳細

An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

詳細

Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

詳細

Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

詳細

Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…

詳細

この入門コースは、他のコースとは異なるものです。 これらのラボは、Google Cloud Certified Associate Cloud Engineer 認定資格試験に出題されるトピックやサービスについて、IT プロフェッショナルがハンズオンで演習するために作成されました。IAM からネットワーキング、 Kubernetes Engine のデプロイまでを 網羅する個別のラボで構成されており、Goodle Cloud の知識が試されます。これらのラボによる演習で 知識やスキルや能力を向上させることは可能ですが、 試験ガイドやその他の対策資料も参照することをおすすめします。

詳細

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

詳細

Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

詳細

この入門レベルのコースでは、 Google Cloud の基本的なツールやサービスに関する実践演習を行います。オプションで動画も提供されており、 ラボで取り上げられたコンセプトに関するさらなるコンテキストの確認や、復習に利用できます。「Google Cloud の基礎」は、Google Cloud の学習者に最初に推奨されるコースです。 クラウドの予備知識がほとんどなくても、 最初の Google Cloud プロジェクトに応用できる実践的な経験を積むことができます。Cloud Shell コマンドの記述、 初めての仮想マシンのデプロイ、Kubernetes Engine 上でのアプリケーションの実行や ロード バランシングなど、「Google Cloud の基礎」では、Google Cloud の 基本的な機能について学ぶことができます。

詳細

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

詳細