Yemireddy Silas Abisek Reddy
Member since 2021
Gold League
10965 points
Configure and Maintain CCaaS as an Admin
Earned Sep 15, 2024 EDT
Manage Functions and Reporting with CCaaS
Earned Sep 15, 2024 EDT
Build a Certification Study Guide: PDE Exam Prep
Earned Sep 10, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned Jul 25, 2024 EDT
Handle Consumer Interactions with CCaaS
Earned Jul 24, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio
Earned Jun 24, 2024 EDT
Contact Center as a Service Implementation
Earned Jun 17, 2024 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Apr 2, 2024 EDT
注意力機制
Earned May 15, 2023 EDT
大型語言模型簡介
Earned May 15, 2023 EDT
生成式 AI 簡介
Earned May 15, 2023 EDT
透過 Vertex AI 建構及部署機器學習解決方案
Earned Jul 29, 2022 EDT
Google Cloud 必備知識
Earned Jul 19, 2021 EDT
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
Explore other content in the Gemini Agent Ready (GEAR) program.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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Learn how to use Gemini Notebook to create a personalized study guide for the Professional Data Engineer certification exam.
You'll review Gemini Notebook features, create a notebook in Gemini Notebook, and learn how to use a study guide to practice for a certification exam.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more.
Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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本課程將介紹注意力機制，說明這項強大技術如何讓類神經網路專注於輸入序列的特定部分。此外，也將解釋注意力的運作方式，以及如何使用注意力來提高各種機器學習任務的成效，包括機器翻譯、文字摘要和回答問題。
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這是一堂入門級的微學習課程，旨在探討大型語言模型 (LLM) 的定義和用途，並說明如何調整提示來提高 LLM 成效。此外，也會介紹多項 Google 工具，協助您自行開發生成式 AI 應用程式。
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這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。
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完成 透過 Vertex AI 建構及部署機器學習解決方案 課程，即可瞭解如何使用 Google Cloud 的 Vertex AI 平台、AutoML 和自訂訓練服務， 訓練、評估、調整、解釋及部署機器學習模型。 這個技能徽章課程適合專業數據資料學家和機器學習 工程師，完成即可取得中階技能徽章。技能 徽章是 Google Cloud 核發的獨家數位徽章， 用於肯定您在 Google Cloud 產品和服務方面的精通程度， 代表您已通過測驗，能在互動式實作環境應用相關知識。完成這個技能徽章課程 和結業評量挑戰實驗室，就能獲得數位徽章， 並與親友分享。
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在這堂入門課程，您將實際練習使用 Google Cloud 的基礎工具和服務。本課程包含可選擇觀賞的影片， 針對實驗室涵蓋的概念提供更多背景資訊，協助您複習。「Google Cloud 必備知識」 是適合 Google Cloud 學員的第一堂課， 即使您尚未學習或不熟悉雲端知識， 也能從這堂課獲得實務經驗，並應用於第一項 Google Cloud 專案。不管是撰寫 Cloud Shell 指令 和部署第一部虛擬機器，還是在 Kubernetes Engine 或透過負載平衡執行應用程式， 「Google Cloud 必備知識」都是認識平台基本功能的最佳入門資源。
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