成为会员时间：2021
Manage Functions and Reporting with CCaaS
Earned Feb 23, 2026 EST
Handle Consumer Interactions with CCaaS
Earned Feb 21, 2025 EST
Cloud Hero: Security
Earned Dec 15, 2021 EST
Cloud Hero Kubernetes Skills
Earned Dec 10, 2021 EST
Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
Security is an uncompromising feature of Google Cloud Platform services, and GCP has developed specific tools for ensuring safety and identity across your projects. In this game you will get hands-on practice with various security tools of the Google Cloud Platform.
Get hands-on practice with Google Cloud! You will compete with your peers to see who can finish this game with the most points. Speed and accuracy will be used to calculate your scores — earn points by completing the labs accurately and bonus points for speed! Be sure to click “End” where you’re done with each lab to be rewarded your points.