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Alejandro Castillo

Member since 2026

Diamond League

14156 points
Build Production-Ready Conversational Agents Earned Jul 27, 2026 EDT
Agent Search UI configurations on Gemini platform Earned Jul 27, 2026 EDT
Leverage data with Customer Experience Insights Earned Jul 27, 2026 EDT
Integrate Agent Assist with Telephony and Chatbot Systems Earned Jul 27, 2026 EDT
Extend CX Agents with Agent Search data stores Earned Jul 24, 2026 EDT
Evaluate and Improve Agent Development Kit Agents Earned Jul 9, 2026 EDT
Deploy an Agent with Agent Development Kit (ADK) Earned Jul 7, 2026 EDT
Accelerate Development with Antigravity Earned Jul 2, 2026 EDT
在 Google Cloud 部署 Kubernetes 應用程式 Earned Jul 1, 2026 EDT
Model Armor：保護您部署的 AI 應用程式 Earned Jul 1, 2026 EDT
Improve Agent Search findings on Gemini platform Earned Jul 1, 2026 EDT
Use a Third-Party Identity Provider with Workforce Identity Federation Earned Jul 1, 2026 EDT
Deploy Gemini to Transform Enterprises Earned Jul 1, 2026 EDT
Govern Agent Access with Gemini platform Earned Jun 30, 2026 EDT
Secure your Agents with Gemini platform Earned Jun 30, 2026 EDT
Govern agents with Agent Gateway, Agent Registry, and Policies Earned Jun 30, 2026 EDT
Add Agents to Gemini Earned Jun 30, 2026 EDT
Deploy Gemini with Workspace Data Sources and Model Armor Earned Jun 30, 2026 EDT
Build and Deploy Customer Experience Agents Earned Apr 15, 2026 EDT
AI 代理基礎知識 Earned Apr 10, 2026 EDT
Plan Change Management for Gemini Deployments Earned Apr 6, 2026 EDT
生成式 AI 代理：實現組織轉型 Earned Apr 6, 2026 EDT
生成式 AI 應用程式：徹底改變工作方式 Earned Apr 6, 2026 EDT
生成式 AI：掌握幕後技術與環境 Earned Apr 6, 2026 EDT
生成式 AI：瞭解基礎概念 Earned Apr 6, 2026 EDT
生成式 AI：不只是聊天機器人 Earned Apr 6, 2026 EDT
Google Cloud 必備知識 Earned Mar 24, 2026 EDT
[DEPRECATED] 運用 Gemini Enterprise 加速知識交流 Earned Mar 24, 2026 EDT
運用 Gemini Notebook 取得洞察資訊 Earned Mar 24, 2026 EDT
Gemini Enterprise 簡介 Earned Mar 24, 2026 EDT
企業 AI 代理與用途 Earned Mar 23, 2026 EDT
Customer Experience Agent Studio：基礎知識 Earned Mar 23, 2026 EDT
Google Cloud AI and ML Solutions for the Public Sector Earned Mar 23, 2026 EDT

This course will equip you with the tools to develop complex conversational experiences in Conversational Agents using best practices to create production-ready agents.

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Initial deployment of Agent Search and Gemini takes only a few clicks, but getting the configurations right can elevate a deployment from a basic off-the-shelf app to an excellent custom search or recommendations experience. In this course, you'll learn more about the many ways you can customize and improve search, recommendations, and Gemini.

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In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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Complete the Evaluate and Improve Agent Development Kit Agents skill badge to demonstrate your ability to use ADK's evaluation tools to "hill climb" — making measurable, iterative improvements to an agent. You will run an initial evaluation to establish a baseline, apply optimization techniques, and re-evaluate the agent to measure your success.

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In this challenge lab, you will demonstrate your ability to author agents using Agent Development Kit (ADK), deploy those agents to Agent Engine, and use them from a web app. Complete the challenge lab to earn a Google Cloud skill badge.

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Complete the Accelerate Development with Antigravity skill badge to demonstrate your proficiency in using the Antigravity IDE for developing agentic workflows. You will be tasked with configuring an MCP server, authoring custom agent skills and rules, prototyping with the Agents CLI, and deploying to the Google Cloud Agent Runtime. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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完成 在 Google Cloud 部署 Kubernetes 應用程式 技能徽章中階課程，即可證明您具備下列技能： 設定及建構 Docker 容器映像檔、建立及管理 Google Kubernetes Engine (GKE) 叢集、運用 kubectl 有效 管理叢集，以及運用強大的持續推送軟體更新做法來部署 Kubernetes 應用程式。

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本課程將複習 Model Armor 的基本安全功能，讓您具備使用這項服務的能力。您將瞭解 LLM 的相關安全風險，以及 Model Armor 如何保護 AI 應用程式。

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This course covers techniques for boosting and filtering search results, as well as the implementation of meta tags for advanced search control.

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This course provides learners the knowledge to configure Workforce Identity Federation to grant Google Cloud and Gemini access to users that authenticate using a third-party Identity Provider. The curriculum includes theory and demo videos covering workforce identity pools, OIDC and SAML providers, attribute mapping, IAM policies, and troubleshooting guidance.

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This course covers the technical side of deploying Gemini. It discusses the overall architecture of Gemini, decisions to be made when provisioning the app infrastructure, and integrating enterprise data via Data Stores, Connectors. and Actions. The course also explores the kinds of agents that can be added to Gemini. It offers guidance towards establishing a security perimeter using IAM, VPC Service Control, Context-Aware Access, and semantic controls deployed with Model Armor in Gemini platform. Finally, it empowers administrators to fine-tune the end-user experience through comprehensive configuration options, and explains how administrators keep AI deployments secure, compliant, and performant through OpenTelemetry instrumentation and prompt logging.

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In this challenge lab, you will act as a cloud engineer supporting the Cymbal Pools finance team. Your mission is to deploy a BigQuery-enabled agent to Agent Runtime to help process invoice data using natural language. Rather than building from scratch, you inherit an unsecured deployment. You must establish basic data governance by configuring the Agent Development Kit (ADK), deploying the agent with a dedicated SPIFFE identity, identifying permission blocks, and applying least-privilege IAM roles so the agent can safely query and update the BigQuery database from the Agent Runtime Playground.

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As organizations rapidly deploy AI workforces, securing these autonomous systems becomes paramount. Secure Your Agents with Gemini platform is a practical, security-first course designed to help you establish centralized, zero-trust control and comprehensive visibility over your AI ecosystem. Instead of relying on theoretical frameworks, this course teaches you how to defend AI agents the way they are actually attacked—layer by layer, with identity and access at the absolute foundation.

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This course covers the technical side of governing an AI agent workforce using Agent Gateway, Agent Registry, and Policies. It discusses the overall architecture of centralized agent governance, focusing on managing agent sprawl and securing communication with internal systems. The course explores the infrastructure and enterprise networking required to deploy the Agent Gateway, including automated deployment with Terraform and configuring private egress via Private Service Connect. It offers guidance towards establishing a zero-trust security perimeter using unique agent identities with mTLS, per-tool authorization with REQUEST_AUTHZ, and granular CEL policies. Furthermore, it empowers administrators to implement content security guardrails using Model Armor in Gemini platform and Cloud DLP to mitigate semantic threats like prompt injection and data leakage. Finally, the course explains how to manage tool discovery through the Agent Registry and ensure end-to-end observability and thr…

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In this challenge lab, you will demonstrate your ability to add agents to Gemini. You will build an agent with Agent Designer, and you will build a no-code agent with Agent Development Kit, deploy it to Agent Engine, and add it to Gemini.

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In this challenge lab, you act as a Security Engineer deploying a secure Gemini environment for Cymbal Bank. You will ground Gemini in web search and internal Workspace sources to ensure accurate, contextual responses. To maintain compliance, you will configure Model Armor policies to filter sensitive data and block threats like prompt injections and malicious URLs. Finally, you will manage specific end-user features to customize the AI experience safely

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In this course you will discover the exciting new features and capabilities of Customer Experience Agent Studio (CX Agent Studio), design AI agents from the CLI using MCP servers, learn how to evaluate your agent's performance and implement the Quality Hill Climbing process. You will also find out how to set up your agent's memory to store, retrieve, and use information across conversation turns and implement callbacks for logging or authentication, configure guardrails to protect against malicious attempts and ensure aligned responses, and deploy the agent to various channels. Additionally, you will explore the possible integrations between CX Agent Studio and CCaaS services and providers, including first party digital channel integrations with Google Telephony Platform (GTP), widgets and APIs, escalations to human agents through Google Cloud CCaaS and Gemini for customer experience, and third party telephony and CCaaS integrations with providers such as Twillio or Salesforce.

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本課程介紹 AI 代理的基礎知識，並探討代理的實際應用價值。代理可為開發人員、架構師和技術決策者奠定基礎，協助他們從目標導向的自主行為角度來理解 AI 系統。

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This course will guide you through designing customer engagements that result in successful, well-utilized Gemini deployments. Study the art of change management, how to identify and engage sponsors, recruit early adopters, help your customer identify and address cultural change challenges and skills gaps, and effectively deliver project communications. Additionally, learn how to support your customer to plan, offer, conduct, and evaluate end-user training, leverage partner resources, and create essential project documents.

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「生成式 AI 代理：實現組織轉型」是 Gen AI Leader 學習路徑的第五堂也是最後一堂課程。本課程將探討組織如何運用自訂生成式 AI 代理，解決特定的業務難題。您將動手練習建構基本的生成式 AI 代理，同時探索這類代理的各種元件，例如模型、推論迴圈和工具。

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「生成式 AI 應用程式：徹底改變工作方式」是 Generative AI Leader 學習路徑的第四門課程。本課程將介紹 Google 的生成式 AI 應用程式,例如 Gemini for Workspace 和NotebookLM,也會引導您瞭解各種概念,像是建立基準、檢索增強生成、建構有效的提示詞,以及打造自動化工作流程等。

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「生成式 AI：掌握幕後技術與環境」是 Gen AI Leader 學習路徑的第三門課程。生成式 AI 正在改變我們的工作方式，以及與周遭世界的互動模式。身為領導者，您要如何駕馭其強大的功能，創造實際的業務成果？在本課程中，您將認識建構生成式 AI 解決方案時的各個層面、Google Cloud 產品與服務，以及選擇解決方案時應考量的因素。

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生成式 AI：瞭解基礎概念是 Gen AI Leader 學習路徑的第二門課程。在本課程中，您將瞭解 AI、機器學習和生成式 AI 的差異，以及各種類型的資料如何協助生成式 AI 解決業務難題，進而掌握生成式 AI 的基礎概念。您還能深入瞭解 Google Cloud 因應基礎模型限制的策略，以及開發、部署安全且負責任的 AI 技術時面臨的主要挑戰。

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「生成式 AI：不只是聊天機器人」是 Gen AI Leader 學習路徑的第一門課程，沒有先修條件。本課程旨在帶領您超越對聊天機器人的基本認識，探索生成式 AI 能為貴組織帶來的真正潛力。您將瞭解基礎模型和提示工程等概念，這些都是發揮生成式 AI 威力的關鍵。本課程也會引導您思考重要事項，協助您為貴組織制定成功的生成式 AI 策略。

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在這堂入門課程，您將實際練習使用 Google Cloud 的基礎工具和服務。本課程包含可選擇觀賞的影片， 針對實驗室涵蓋的概念提供更多背景資訊，協助您複習。「Google Cloud 必備知識」 是適合 Google Cloud 學員的第一堂課， 即使您尚未學習或不熟悉雲端知識， 也能從這堂課獲得實務經驗，並應用於第一項 Google Cloud 專案。不管是撰寫 Cloud Shell 指令 和部署第一部虛擬機器，還是在 Kubernetes Engine 或透過負載平衡執行應用程式， 「Google Cloud 必備知識」都是認識平台基本功能的最佳入門資源。

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Gemini Enterprise 結合 Google 的搜尋和 AI 輔助功能，企業員工只要在單一搜尋列輸入關鍵字，就能查找文件儲存空間、電子郵件、對話、支援單處理系統和其他資料來源中的特定資訊。Gemini Enterprise 助理還能協助人員腦力激盪、研究資訊、列出文件大綱及執行其他動作，例如邀請同事加入日曆活動，加快完成知識型工作及各種協作作業。(請注意，Gemini Enterprise 先前稱為 Google Agentspace，本課程可能會提及產品舊稱。)

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本課程介紹如何將 PDF、網頁，甚至是音訊檔案等各種來源集中到同一個智慧工作區，以及如何透過對話探索文件，找出特定資訊、即時生成摘要，並根據 AI 提供的引用來源驗證答案。

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本課程介紹 Gemini Enterprise，這個強大的平台結合 AI 代理、企業搜尋功能、Gemini Notebook 和智慧資料存取權，可協助組織解決營運難題。學員將透過實際案例和練習，瞭解 Gemini Enterprise 功能如何滿足實際業務需求、描述其架構，以及此平台如何管理不同職務的資料存取與隱私權事宜。

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瞭解 AI 代理如何發揮更高的業務影響力，包括根據您的 KPI 規劃要使用的代理類型，以及探索能解決實際瓶頸的用途。您也將認識各種無程式碼到高程式碼解決方案，瞭解 Gemini Enterprise 如何協助建構和自動調度合適的代理。

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本課程旨在讓對話式設計師和建構人員掌握相關概念和實務技能，運用 Customer Experience Agent Studio (CX Agent Studio) 設計、建構及測試複雜的多代理多模態客戶體驗代理。

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Building a Conversational Interface with Dialogflow CX Building conversational interfaces will enable you to engage your constituents in delightful new ways. This section will provide an overview of Dialogflow CX, which provides a range of new capabilities, languages, and functions. Scaling Equity and Access with Enterprise Translation Hub Accurate, timely and cost effective document translation has long been a challenge to providing equitable and accessible service to all constituents. In this section, explore Google's Enterprise Translation solutions which provide scalable document translation leveraging best in class Artificial Intelligence and Machine Learning, while retaining the critical human in the loop for final post editing review.

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