가입 로그인

Stefani Warren

회원 가입일: 2022

CCAI Operations and Implementation Earned 10월 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned 10월 12, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned 10월 11, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned 10월 7, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs Earned 9월 28, 2022 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals Earned 9월 25, 2022 EDT
Developing Data Models with LookML Earned 8월 23, 2022 EDT
Applying Machine Learning to your Data with Google Cloud Earned 8월 22, 2022 EDT
Achieving Advanced Insights with BigQuery Earned 8월 21, 2022 EDT
Creating New BigQuery Datasets and Visualizing Insights Earned 8월 20, 2022 EDT
Exploring and Preparing your Data with BigQuery Earned 8월 18, 2022 EDT
Google Cloud Big Data and Machine Learning Fundamentals - 한국어 Earned 8월 15, 2022 EDT
Analyzing and Visualizing Data in Looker Earned 8월 15, 2022 EDT
Google Cloud 운영으로 확장하기 Earned 8월 8, 2022 EDT
Google Cloud로 인프라 및 애플리케이션 현대화 Earned 8월 8, 2022 EDT
Google Cloud를 통한 데이터 혁신 살펴보기 Earned 8월 8, 2022 EDT
Google Cloud를 통한 디지털 혁신 Earned 8월 8, 2022 EDT

Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

자세히 알아보기

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

자세히 알아보기

Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

자세히 알아보기

Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

자세히 알아보기

Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…

자세히 알아보기

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

자세히 알아보기

This course empowers you to develop scalable, performant LookML (Looker Modeling Language) models that provide your business users with the standardized, ready-to-use data that they need to answer their questions. Upon completing this course, you will be able to start building and maintaining LookML models to curate and manage data in your organization’s Looker instance.

자세히 알아보기

In this course, we define what machine learning is and how it can benefit your business. You'll see a few demos of ML in action and learn key ML terms like instances, features, and labels. In the interactive labs, you will practice invoking the pretrained ML APIs available as well as build your own Machine Learning models using just SQL with BigQuery ML.

자세히 알아보기

The third course in this course series is Achieving Advanced Insights with BigQuery. Here we will build on your growing knowledge of SQL as we dive into advanced functions and how to break apart a complex query into manageable steps. We will cover the internal architecture of BigQuery (column-based sharded storage) and advanced SQL topics like nested and repeated fields through the use of Arrays and Structs. Lastly we will dive into optimizing your queries for performance and how you can secure your data through authorized views. After completing this course, enroll in the Applying Machine Learning to your Data with Google Cloud course.

자세히 알아보기

This is the second course in the Data to Insights course series. Here we will cover how to ingest new external datasets into BigQuery and visualize them with Looker Studio. We will also cover intermediate SQL concepts like multi-table JOINs and UNIONs which will allow you to analyze data across multiple data sources. Note: Even if you have a background in SQL, there are BigQuery specifics (like handling query cache and table wildcards) that may be new to you. After completing this course, enroll in the Achieving Advanced Insights with BigQuery course.

자세히 알아보기

In this course, we see what the common challenges faced by data analysts are and how to solve them with the big data tools on Google Cloud. You’ll pick up some SQL along the way and become very familiar with using BigQuery and Dataprep to analyze and transform your datasets. This is the first course of the From Data to Insights with Google Cloud series. After completing this course, enroll in the Creating New BigQuery Datasets and Visualizing Insights course.

자세히 알아보기

이 과정에서는 데이터-AI 수명 주기를 지원하는 Google Cloud 빅데이터 및 머신러닝 제품과 서비스를 소개합니다. Google Cloud에서 Vertex AI를 사용하여 빅데이터 파이프라인 및 머신러닝 모델을 빌드하는 프로세스, 문제점 및 이점을 살펴봅니다.

자세히 알아보기

In this course, you learn how to do the kind of data exploration and analysis in Looker that would formerly be done primarily by SQL developers or analysts. Upon completion of this course, you will be able to leverage Looker's modern analytics platform to find and explore relevant content in your organization’s Looker instance, ask questions of your data, create new metrics as needed, and build and share visualizations and dashboards to facilitate data-driven decision making.

자세히 알아보기

규모와 관계없이 모든 조직이 클라우드의 강력한 기능과 유연성을 활용하여 운영 방식을 혁신하고 있습니다. 하지만 클라우드 리소스를 효과적으로 관리하고 확장하는 것은 복잡한 작업일 수 있습니다. 이 과정에서는 클라우드의 현대적 운영, 안정성, 복원력의 기본 개념과 Google Cloud가 이러한 노력을 지원하는 데 어떤 도움이 되는지 살펴봅니다. Cloud Digital Leader 학습 과정의 일부인 이 과정은 개인이 자신의 역할에서 성장하고 비즈니스의 미래를 구축할 수 있도록 돕는 것을 목표로 합니다.

자세히 알아보기

많은 기존 기업은 최신 고객 기대에 부응할 수 없는 기존 시스템과 앱을 사용합니다. 비즈니스 리더는 노후화된 IT 시스템을 유지할지 아니면 새로운 제품과 서비스에 투자할지 결정해야 하는 경우가 많습니다. 이 과정에서는 이러한 과제를 살펴보고 클라우드 기술을 사용하여 이를 극복할 수 있는 솔루션을 제공합니다. Cloud Digital Leader 학습 과정의 일부인 이 과정은 개인이 자신의 역할에서 성장하고 비즈니스의 미래를 구축하는 데 도움이 되는 것을 목표로 합니다.

자세히 알아보기

클라우드 기술은 강력한 자산이며, 데이터와 결합하면 혁신과 향상된 고객 경험을 위한 촉매제가 됩니다. 'Google Cloud를 통한 데이터 혁신 살펴보기' 과정에서는 조직이 클라우드를 활용하여 데이터의 접근성, 실행 가능성, 가치를 높이는 방법을 살펴봅니다. Cloud Digital Leader 학습 과정의 일부인 이 과정은 개인이 자신의 역할에서 성장하고 비즈니스의 미래를 구축하는 데 도움이 되는 것을 목표로 합니다.

자세히 알아보기

디지털 혁신은 현대 조직에 있어 중요한 여정이며, 의미 있는 혁신으로 나아가기 위해서는 가장 먼저 클라우드 컴퓨팅에 대한 강력한 기준을 수립해야 합니다. 'Google Cloud를 통한 디지털 혁신' 과정에서는 조직이 운영을 현대화하는 데 도움이 되는 핵심 기술과 전략적 프레임워크를 소개합니다. 이 과정에서는 기본적인 클라우드 개념, 글로벌 네트워크 인프라, 공동 책임 모델을 살펴보고 리더가 클라우드로의 전환을 자신 있게 이끌 수 있도록 지원합니다. Cloud Digital Leader 학습 과정의 일부인 이 과정은 개인이 자신의 역할에서 성장하고 비즈니스의 미래를 구축할 수 있도록 돕는 것을 목표로 합니다.

자세히 알아보기