This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.
This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Virtual Agent self-service experiences.
In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.