Date d'abonnement : 2023
Contact Center AI: Conversational Design Fundamentals
Earned oct. 24, 2023 EDT
Google Cloud Big Data and Machine Learning Fundamentals - Français
Earned juil. 25, 2023 EDT
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
Ce cours présente les produits et services Google Cloud pour le big data et le machine learning compatibles avec le cycle de vie "des données à l'IA". Il explore les processus, défis et avantages liés à la création d'un pipeline de big data et de modèles de machine learning avec Vertex AI sur Google Cloud.