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Akash Govind Mhatugade

Member since 2022

Silver League

39459 points
Vector Search and Embeddings Earned Oct 15, 2026 EDT
Evaluate and Improve Agent Development Kit Agents Earned Oct 13, 2026 EDT
Deploy an Agent with Agent Development Kit (ADK) Earned Oct 9, 2026 EDT
Accelerate Development with Antigravity Earned Oct 9, 2026 EDT
Build Enterprise Agents with Code Execution on Gemini platform Earned Oct 8, 2026 EDT
Cost Estimation and Optimization for Agentic Solutions Earned Oct 8, 2026 EDT
Hill Climb Generative and Agentic Systems Earned Oct 8, 2026 EDT
Upgrade to the Latest Gemini Models Earned Oct 8, 2026 EDT
Evaluate Agents on Gemini platform Earned Oct 8, 2026 EDT
Evaluate Generative and Agentic Systems Earned Oct 8, 2026 EDT
Build Agents with the Agent Development Kit Earned Oct 8, 2026 EDT
Build with the Managed Agents API on Gemini platform Earned Oct 7, 2026 EDT
Accelerate Agent Development with Antigravity and Agents CLI Earned Oct 7, 2026 EDT
Explore Generative AI in Agent Platform Earned Oct 7, 2026 EDT
Machine Learning Operations (MLOps) for Generative AI Earned Sep 9, 2026 EDT
Responsible AI for Developers: Fairness & Bias Earned Sep 8, 2026 EDT
Google Workspace with Gemini: Foundations of Your AI Workflow Earned Apr 7, 2026 EDT
Configure and Maintain CCaaS as an Admin Earned Mar 13, 2025 EDT
Manage Functions and Reporting with CCaaS Earned Mar 10, 2025 EDT
Handle Consumer Interactions with CCaaS Earned Mar 6, 2025 EST
Accelerate Knowledge Exchange with Gemini Enterprise Earned Feb 25, 2025 EST
Build generative virtual agents with API integrations Earned Oct 30, 2024 EDT
[DEPRECATED] Advanced Performance Measurement Earned Oct 30, 2024 EDT
Incorporate Generative Features into Conversational Agent Flows Earned Oct 29, 2024 EDT
[DEPRECATED] Building Complex Self-Service Experiences in Conversational Agents Earned Oct 29, 2024 EDT
Advanced Webhook Concepts Earned Oct 28, 2024 EDT
Generative Playbooks Earned Oct 28, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents Earned Oct 24, 2024 EDT
Conversational AI Voice and Chat Integrations Earned Oct 23, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores Earned Oct 22, 2024 EDT
Extend CX Agents with Agent Search data stores Earned Oct 22, 2024 EDT
[DEPRECATED] Conversational Agents Quality Assurance and Deployment Lifecycle Earned Oct 18, 2024 EDT
Performance Measurement Earned Oct 15, 2024 EDT
[DEPRECATED] Webhook fundamentals Earned Oct 13, 2024 EDT
[DEPRECATED] Conversation Design Fundamentals Earned Oct 13, 2024 EDT
[DEPRECATED] Stateful Flows Earned Oct 13, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned Oct 4, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio Earned Sep 25, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Sep 23, 2024 EDT
Oracle to Cloud Spanner Earned Jul 1, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud Earned Jul 1, 2024 EDT
Data Warehousing for Partners: Enable Google Cloud Customers Earned Jun 25, 2024 EDT
Generative AI Explorer : Vertex AI Earned Nov 3, 2023 EDT
[DEPRECATED] Implementing Generative AI with Vertex AI Earned Oct 27, 2023 EDT
[DEPRECATED] Generative AI for Business Leaders Earned Oct 16, 2023 EDT
[DEPRECATED] Generative AI Fundamentals Earned Aug 9, 2023 EDT
Introduction to Vertex AI Studio Earned Jun 30, 2023 EDT
Create Image Captioning Models Earned Jun 29, 2023 EDT
Transformer Models and BERT Model Earned Jun 29, 2023 EDT
Encoder-Decoder Architecture Earned Jun 29, 2023 EDT
Attention Mechanism Earned Jun 29, 2023 EDT
Introduction to Image Generation Earned Jun 28, 2023 EDT
Responsible AI: Applying AI Principles with Google Cloud Earned Jun 28, 2023 EDT
Generative AI Fundamentals Earned Jun 26, 2023 EDT
[DEPRECATED]Introduction to Responsible AI Earned Jun 26, 2023 EDT
Generative AI Explorer - Agent Platform Earned Jun 26, 2023 EDT
Introduction to Large Language Models Earned Jun 25, 2023 EDT
Introduction to Generative AI Earned Jun 25, 2023 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals Earned Jun 8, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Jan 23, 2023 EST
Customer Experiences with Contact Center AI Earned Dec 21, 2022 EST

Explore AI-powered search technologies, tools, and applications in this course. Learn semantic search utilizing vector embeddings, hybrid search combining semantic and keyword approaches, and retrieval-augmented generation (RAG) minimizing AI hallucinations as a grounded AI agent. Gain practical experience with Vertex AI Vector Search to build your intelligent search engine. Explore other content in the Gemini Agent Ready (GEAR) program.

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Complete the Evaluate and Improve Agent Development Kit Agents skill badge to demonstrate your ability to use ADK's evaluation tools to "hill climb" — making measurable, iterative improvements to an agent. You will run an initial evaluation to establish a baseline, apply optimization techniques, and re-evaluate the agent to measure your success.

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In this challenge lab, you will demonstrate your ability to author agents using Agent Development Kit (ADK), deploy those agents to Agent Engine, and use them from a web app. Complete the challenge lab to earn a Google Cloud skill badge.

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Complete the Accelerate Development with Antigravity skill badge to demonstrate your proficiency in using the Antigravity IDE for developing agentic workflows. You will be tasked with configuring an MCP server, authoring custom agent skills and rules, prototyping with the Agents CLI, and deploying to the Google Cloud Agent Runtime. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course, you explore the Code Execution feature of the Gemini platform, which lets AI agents safely generate and run Python code in isolated sandbox environments. You learn how the Agent Sandbox fits into the broader platform architecture, how to configure and operate Code Execution sandboxes using the Agent Platform SDK, and how to integrate code execution into agent workflows with the Agent Development Kit (ADK) in Gemini platform.

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In this course, you’ll learn how to estimate and manage GenAI solution costs, focusing on the unique unit economics of AI versus traditional cloud billing. You will learn to: Understand Metering: Master the four Google Cloud GenAI metering categories and the token economy driving costs. Estimate Costs: Build defensible estimates using the Pricing Calculator for models, context caching, and agentic components. Optimize Spend: Leverage controls—such as input/output token reduction, caching, RAG efficiency, and model routing—while balancing cost, quality, and latency. Implement Governance: Apply FinOps best practices, including budgets, quotas, cost attribution, and Provisioned Throughput management to control spend.

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In this course, you'll learn the disciplined process of hill climbing to transform your generative and agentic systems into reliable, high-performing tools. You'll examine the iterative 8-step loop by diagnosing system failures through trajectory analysis and applying precise interventions across the model, prompt, tool, and framework layers. By the end of this course, you'll be prepared to optimize system architecture and automate the hill climbing cycle while balancing quality, cost, and latency as first-class metrics.

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In this course, you'll learn how to establish a rigorous upgrade regression testing pipeline, safely deploy models using A/B testing and/or shadow mode, and address legacy prompt technical debt. You'll also learn the latest about Gemini 3 parameters including thinking levels and thought signatures, as well as new capabilities like media resolution controls and streaming function calls.

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In this course, you learn to evaluate, diagnose, and optimize AI agents on the Gemini platform. You begin where most teams begin: the agent runs, but you have no eval cases, no test data, and no production traffic to grade it with. From there you follow the Quality Flywheel, the evaluate-analyze-optimize loop at the center of Gemini platform. You instrument the agent so it emits the telemetry Gemini platform reads, generate eval cases by simulation, choose the metrics that grade them, run offline evaluations, monitor live traffic and alert on quality drift, then cluster failures and optimize. A final module covers build-time evaluation with the Agent Development Kit (ADK) in Gemini platform, which runs on your machine before you deploy.

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Throughout this course, you'll learn how to establish rigorous evaluation criteria, perform evaluations, design objective rubrics, calibrate autoraters, and simulate evaluation data. You'll gain the skills needed to design, execute, and scale a comprehensive evaluation plan that aligns system capabilities with organizational KPIs. This course is designed for technical practitioners, machine learning engineers, and software architects who build and deploy generative and agentic applications.

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In this course, you'll learn to use the Agent Development Kit (ADK) in Gemini platform to build systems where multiple AI agents collaborate on complex tasks. You'll start with the ADK agent model: how ADK represents agents, tools, and runners, and how a single agent is configured and run. You'll then make tools the model can call, persist session state across agents, and instrument the execution lifecycle with callbacks and plugins. Next, you'll orchestrate multiple agents using ADK's template workflow agents and graph-based workflows, and ground them in enterprise data through multi-source retrieval and MCP integrations. Finally, you'll deploy a multi-agent system to Agent Runtime as a managed service and register and share it through Gemini so users across an organization can reach it.

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In this course, you'll learn to build and run enterprise agents on the Managed Agents API, the managed agent runtime on Gemini platform. Three conceptual lessons give you the mental model. You'll learn why a real business task needs an agent rather than a chat model. You'll examine how the platform splits into a control plane that defines agents and a data plane that runs them. You'll learn how to assemble an agent from a definition, a sandboxed environment, mounted data, tools, and skills. Furthermore, you'll learn how to run it with background interactions, a streamed reason-act loop, resilient typed results, and state that persists across turns. You then put that model to work in a hands-on lab, where you build, run, and harden a retail merchandising agent for Cymbal Retail from an empty project to a production-shaped deployment. By the end, you'll be able to design, build, and operate a managed agent of your own.

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In this course, you’ll learn to simplify the creation of autonomous enterprise agents using the Agent Development Kit (ADK) in Gemini platform and you will learn how to leverage the power of Antigravity and the Agents CLI to transform your agent development workflow. In this course, you will explore practical techniques to automate repetitive tasks and significantly accelerate the creation of robust, enterprise-grade agents, ensuring scalability and efficiency in your AI projects.

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Complete the intermediate Explore Generative AI in Agent Platform skill badge to demonstrate skills in text generation, image and video analysis for enhanced content creation, and applying function calling techniques within the Gemini API. Discover how to leverage sophisticated Gemini techniques, explore multimodal content generation, and expand the capabilities of your AI-powered projects. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.

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This course is dedicated to equipping you with the knowledge and tools needed to uncover the unique challenges faced by MLOps teams when deploying and managing Generative AI models, and exploring how Gemini Enterprise Agent Platform empowers AI teams to streamline MLOps processes and achieve success in Generative AI projects.

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This course introduces concepts of responsible AI and AI principles. It covers techniques to practically identify fairness and bias and mitigate bias in AI/ML practices. It explores practical methods and tools to implement Responsible AI best practices using Google Cloud products and open source tools.

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Google Workspace with Gemini provides customers with generative AI features in Google Workspace. Here, you will learn about the key features of Gemini and how they can be used to improve productivity and efficiency. Continue building your skills in the full Google Workspace with Gemini learning path, and explore other content in the Gemini Agent Ready (GEAR) program.

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Agent Ready (GEAR) program.

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Unite Google’s expertise in search and AI with Gemini Enterprise, a powerful tool designed to help employees find specific information from document storage, email, chats, ticketing systems, and other data sources, all from a single search bar. The Gemini Enterprise assistant can also help brainstorm, research, outline documents, and take actions like inviting coworkers to a calendar event to accelerate knowledge work and collaboration of all kinds. (Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)

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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Migration from Oracle to Cloud Spanner using HarbourBridge. This course describes an example scenario that uses sample data during the migration. This process includes using HarbourBridge for Assessment, Schema Conversion, Schema Transformation, Data Migration, and supporting tools for data validation.

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Many traditional enterprises use legacy systems and apps that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems and investing in new products and services. This course explores these challenges and offers solutions to overcome them by using cloud technology. As part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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This course discusses the key elements of Google's Data Warehouse solution portfolio and strategy.

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This content is deprecated. Please see the latest version of the course, here.

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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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This course introduces Vertex AI Studio, a tool to interact with generative AI models, prototype business ideas, and launch them into production. Through an immersive use case, engaging lessons, and a hands-on lab, you’ll explore the prompt-to-product lifecycle and learn how to leverage Vertex AI Studio for Gemini multimodal applications, prompt design, prompt engineering, and model tuning. The aim is to enable you to unlock the potential of gen AI in your projects with Vertex AI Studio.

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This course teaches you how to create an image captioning model by using deep learning. You learn about the different components of an image captioning model, such as the encoder and decoder, and how to train and evaluate your model. By the end of this course, you will be able to create your own image captioning models and use them to generate captions for images

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This course introduces you to the Transformer architecture and the Bidirectional Encoder Representations from Transformers (BERT) model. You learn about the main components of the Transformer architecture, such as the self-attention mechanism, and how it is used to build the BERT model. You also learn about the different tasks that BERT can be used for, such as text classification, question answering, and natural language inference.This course is estimated to take approximately 45 minutes to complete.

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This course gives you a synopsis of the encoder-decoder architecture, which is a powerful and prevalent machine learning architecture for sequence-to-sequence tasks such as machine translation, text summarization, and question answering. You learn about the main components of the encoder-decoder architecture and how to train and serve these models. In the corresponding lab walkthrough, you’ll code in TensorFlow a simple implementation of the encoder-decoder architecture for poetry generation from the beginning.

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This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.

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This course introduces diffusion models, a family of machine learning models that recently showed promise in the image generation space. Diffusion models draw inspiration from physics, specifically thermodynamics. Within the last few years, diffusion models became popular in both research and industry. Diffusion models underpin many state-of-the-art image generation models and tools on Google Cloud. This course introduces you to the theory behind diffusion models and how to train and deploy them on Gemini Enterprise Agent Platform.

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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you. In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.

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Earn a skill badge by completing the Introduction to Generative AI, Introduction to Large Language Models and Introduction to Responsible AI courses. By passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.

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The Generative AI Explorer - Agent Platform course is a collection of labs on how to use Generative AI on Google Cloud. Through the labs, you will learn about how to use the Gemini models in Agent Platform. You will also learn about prompt design, best practices, and how it can be used for ideation, text classification, text extraction, text summarization, and more. You will also learn how to tune a foundation model by training it via custom training in Agent Platform and deploy it to an endpoint in Agent Platform.

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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps. Explore other content in the Gemini Agent Ready (GEAR) program.

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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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