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Google Cloud 콘솔에서 기술 적용

Akash Govind Mhatugade

회원 가입일: 2022

실버 리그

34861포인트
Google Workspace를 위한 Gemini 소개 Earned 4월 7, 2026 EDT
Configure and Maintain CCaaS as an Admin Earned 3월 13, 2025 EDT
Manage Functions and Reporting with CCaaS Earned 3월 10, 2025 EDT
Handle Consumer Interactions with CCaaS Earned 3월 6, 2025 EST
Gemini Enterprise로 더 신속하게 지식 교환 Earned 2월 25, 2025 EST
Build generative virtual agents with API integrations Earned 10월 30, 2024 EDT
Advanced Performance Measurement Earned 10월 30, 2024 EDT
Incorporate Generative Features into Conversational Agent Flows Earned 10월 29, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents Earned 10월 29, 2024 EDT
Advanced Webhook Concepts Earned 10월 28, 2024 EDT
Generative Playbooks Earned 10월 28, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents Earned 10월 24, 2024 EDT
Conversational AI Voice and Chat Integrations Earned 10월 23, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores Earned 10월 22, 2024 EDT
Extend CX Agents with Vertex AI Search data stores Earned 10월 22, 2024 EDT
Conversational Agents Quality Assurance and Deployment Lifecycle Earned 10월 18, 2024 EDT
Performance Measurement Earned 10월 15, 2024 EDT
Webhook fundamentals Earned 10월 13, 2024 EDT
Conversation Design Fundamentals Earned 10월 13, 2024 EDT
Stateful Flows Earned 10월 13, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned 10월 4, 2024 EDT
Customer Experience with Google AI Architecture Earned 9월 25, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned 9월 23, 2024 EDT
Oracle to Cloud Spanner Earned 7월 1, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud Earned 7월 1, 2024 EDT
Data Warehousing for Partners: Enable Google Cloud Customers Earned 6월 25, 2024 EDT
Generative AI Explorer : Vertex AI Earned 11월 3, 2023 EDT
Implementing Generative AI with Vertex AI Earned 10월 27, 2023 EDT
Generative AI for Business Leaders Earned 10월 16, 2023 EDT
Generative AI Fundamentals Earned 8월 9, 2023 EDT
Vertex AI Studio 소개 Earned 6월 30, 2023 EDT
이미지 캡셔닝 모델 만들기 Earned 6월 29, 2023 EDT
Transformer 모델 및 BERT 모델 Earned 6월 29, 2023 EDT
인코더-디코더 아키텍처 Earned 6월 29, 2023 EDT
어텐션 메커니즘 Earned 6월 29, 2023 EDT
이미지 생성 소개 Earned 6월 28, 2023 EDT
책임감 있는 AI: Google Cloud를 통한 AI 원칙 적용하기 Earned 6월 28, 2023 EDT
Generative AI Fundamentals - 한국어 Earned 6월 26, 2023 EDT
책임감 있는 AI 소개 Earned 6월 26, 2023 EDT
생성형 AI 입문자 - Vertex AI Earned 6월 26, 2023 EDT
대규모 언어 모델 소개 Earned 6월 25, 2023 EDT
생성형 AI 소개 Earned 6월 25, 2023 EDT
Contact Center AI: Conversational Design Fundamentals Earned 6월 8, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned 1월 23, 2023 EST
Customer Experiences with Contact Center AI Earned 12월 21, 2022 EST

Google Workspace를 위한 Gemini는 고객에게 Google Workspace의 생성형 AI 기능을 제공하는 부가기능입니다. 이 학습 과정에서는 Gemini의 주요 기능을 살펴보고 이러한 기능으로 Google Workspace의 생산성과 효율성을 향상하는 방법을 알아봅니다.

자세히 알아보기

Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."

자세히 알아보기

Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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직원들이 검색창 하나로 문서 스토리지, 이메일, 채팅, 티켓 시스템, 기타 데이터 소스에서 특정 정보를 찾을 수 있도록 설계된 강력한 도구인 Gemini Enterprise에는 Google의 전문적인 검색 및 AI 기술이 통합되어 있습니다. 또한 Gemini Enterprise 어시스턴트를 사용하면 브레인스토밍 및 조사는 물론 문서 개요를 작성하고 캘린더 일정에 동료를 초대하는 등의 작업에 도움이 되므로 직원들이 지식 관련 작업과 모든 종류의 협업을 빠르게 진행할 수 있습니다. (Gemini Enterprise의 이전 명칭은 Google Agentspace였으며, 이 과정에서 이전 제품 이름이 언급될 수 있습니다.)

자세히 알아보기

Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

자세히 알아보기

Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

자세히 알아보기

This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

자세히 알아보기

Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

자세히 알아보기

This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

자세히 알아보기

In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

자세히 알아보기

This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

자세히 알아보기

Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

자세히 알아보기

This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

자세히 알아보기

Migration from Oracle to Cloud Spanner using HarbourBridge. This course describes an example scenario that uses sample data during the migration. This process includes using HarbourBridge for Assessment, Schema Conversion, Schema Transformation, Data Migration, and supporting tools for data validation.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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This course discusses the key elements of Google's Data Warehouse solution portfolio and strategy.

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This content is deprecated. Please see the latest version of the course, here.

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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

자세히 알아보기

A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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이 과정에서는 생성형 AI 모델과 상호작용하고 비즈니스 아이디어의 프로토타입을 제작하여 프로덕션으로 출시할 수 있는 도구인 Vertex AI Studio를 소개합니다. 몰입감 있는 사용 사례, 흥미로운 강의, 실무형 실습을 통해 프롬프트부터 프로덕션에 이르는 수명 주기를 살펴보고 Vertex AI Studio를 Gemini 멀티모달 애플리케이션, 프롬프트 설계, 프롬프트 엔지니어링, 모델 조정에 활용하는 방법을 알아봅니다. 이 과정의 목표는 Vertex AI Studio로 프로젝트에서 생성형 AI의 잠재력을 활용하는 것입니다.

자세히 알아보기

이 과정에서는 딥 러닝을 사용해 이미지 캡션 모델을 만드는 방법을 알아봅니다. 인코더 및 디코더와 모델 학습 및 평가 방법 등 이미지 캡션 모델의 다양한 구성요소에 대해 알아봅니다. 이 과정을 마치면 자체 이미지 캡션 모델을 만들고 이를 사용해 이미지의 설명을 생성할 수 있게 됩니다.

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이 과정은 Transformer 아키텍처와 BERT(Bidirectional Encoder Representations from Transformers) 모델을 소개합니다. 셀프 어텐션 메커니즘 같은 Transformer 아키텍처의 주요 구성요소와 이 아키텍처가 BERT 모델 빌드에 사용되는 방식에 관해 알아봅니다. 또한 텍스트 분류, 질문 답변, 자연어 추론과 같이 BERT를 활용할 수 있는 다양한 작업에 대해서도 알아봅니다. 이 과정은 완료하는 데 대략 45분이 소요됩니다.

자세히 알아보기

이 과정은 기계 번역, 텍스트 요약, 질의 응답과 같은 시퀀스-투-시퀀스(Seq2Seq) 작업에 널리 사용되는 강력한 머신러닝 아키텍처인 인코더-디코더 아키텍처에 대한 개요를 제공합니다. 인코더-디코더 아키텍처의 기본 구성요소와 이러한 모델의 학습 및 서빙 방법에 대해 알아봅니다. 해당하는 실습 둘러보기에서는 TensorFlow에서 시를 짓는 인코더-디코더 아키텍처를 처음부터 간단하게 구현하는 코딩을 해봅니다.

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이 과정에서는 신경망이 입력 시퀀스의 특정 부분에 집중할 수 있도록 하는 강력한 기술인 주목 메커니즘을 소개합니다. 주목 메커니즘의 작동 방식과 이 메커니즘을 다양한 머신러닝 작업(기계 번역, 텍스트 요약, 질문 답변 등)의 성능을 개선하는 데 활용하는 방법을 알아봅니다.

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이 과정에서는 최근 이미지 생성 분야에서 가능성을 보여준 머신러닝 모델 제품군인 확산 모델을 소개합니다. 확산 모델은 열역학을 비롯한 물리학에서 착안했습니다. 지난 몇 년 동안 확산 모델은 연구계와 업계 모두에서 주목을 받았습니다. 확산 모델은 Google Cloud의 다양한 최신 이미지 생성 모델과 도구를 뒷받침합니다. 이 과정에서는 확산 모델의 이론과 Vertex AI에서 이 모델을 학습시키고 배포하는 방법을 소개합니다.

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기업에서 인공지능과 머신러닝의 사용이 계속 증가함에 따라 책임감 있는 빌드의 중요성도 커지고 있습니다. 대부분의 기업은 책임감 있는 AI를 실천하기가 말처럼 쉽지 않습니다. 조직에서 책임감 있는 AI를 운영하는 방법에 관심이 있다면 이 과정이 도움이 될 것입니다. 이 과정에서 책임감 있는 AI를 위해 현재 Google Cloud가 기울이고 있는 노력, 권장사항, Google Cloud가 얻은 교훈을 알아보면 책임감 있는 AI 접근 방식을 구축하기 위한 프레임워크를 수립할 수 있을 것입니다.

자세히 알아보기

Introduction to Generative AI, Introduction to Large Language Models, Introduction to Responsible AI 과정을 완료하고 기술 배지를 획득하세요. 최종 퀴즈를 풀어보고 생성형 AI의 기본 개념을 제대로 이해했는지 확인해 보세요. 기술 배지는 Google Cloud 제품 및 서비스에 대한 지식을 숙지한 사람에게 Google Cloud에서 발급하는 디지털 배지입니다. 프로필을 공개하고 기술 배지를 소셜 미디어 프로필에 추가하여 공유하세요.

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책임감 있는 AI란 무엇이고 이것이 왜 중요하며 Google에서는 어떻게 제품에 책임감 있는 AI를 구현하고 있는지 설명하는 입문용 마이크로 학습 과정입니다. Google의 7가지 AI 원칙도 소개합니다.

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생성형 AI 입문자 - Vertex AI 과정은 Google Cloud에서 생성형 AI를 사용하는 방법에 대한 실습으로 이루어져 있습니다. 실습을 통해 다음을 알아봅니다. text-bison, chat-bison, textembedding-gecko을 포함한 Vertex AI PaLM API 제품군에서 모델을 사용하는 방법을 알아봅니다. 프롬프트 설계, 권장사항에 대해 배우고 아이디어 구상, 텍스트 분류, 텍스트 추출, 텍스트 요약 등에 이를 사용하는 방법도 학습합니다. 또한 Vertex AI 커스텀 학습으로 파운데이션 모델을 학습시켜 모델을 조정하는 방법과 Vertex AI 엔드포인트에 배포하는 방법도 알아봅니다.

자세히 알아보기

이 과정은 입문용 마이크로 학습 과정으로, 대규모 언어 모델(LLM)이란 무엇이고, LLM을 활용할 수 있는 사용 사례로는 어떤 것이 있으며, 프롬프트 조정을 사용해 LLM 성능을 개선하는 방법은 무엇인지 알아봅니다. 또한 자체 생성형 AI 앱을 개발하는 데 도움이 되는 Google 도구에 대해서도 다룹니다.

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생성형 AI란 무엇이고 어떻게 사용하며 전통적인 머신러닝 방법과는 어떻게 다른지 설명하는 입문용 마이크로 학습 과정입니다. 직접 생성형 AI 앱을 개발하는 데 도움이 되는 Google 도구에 대해서도 다룹니다.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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