Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Take these next steps to learn more about the Google Security Operations Platform. Build on fundamental knowledge to go deeper on customization and tuning.
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This course covers the baseline skills needed for the Google Security Operations Platform. The modules will cover specific actions and features that security engineers should become familiar with to start using the toolset.
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Gemini Notebook을 사용하여 Associate Cloud Engineer 자격증 시험을 위한 맞춤형 학습 가이드를 만드는 방법을 알아보세요.
Gemini Notebook 기능을 검토하고, Gemini Notebook에서 노트북을 만들고, 학습 가이드를 사용하여 자격증 시험을 연습하는 방법을 알아봅니다.
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Gemini Notebook을 사용하여 Professional Cloud Network 자격증 시험을 위한 맞춤형 학습 가이드를 만드는 방법을 알아보세요.
Gemini Notebook 기능을 검토하고, Gemini Notebook에서 노트북을 만들고, 학습 가이드를 사용하여 자격증 시험을 연습하는 방법을 익힐 수 있습니다.
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Configure and Maintain CCaaS as an Admin
Earned 7월 10, 2025 EDT
Manage Functions and Reporting with CCaaS
Earned 7월 10, 2025 EDT
Handle Consumer Interactions with CCaaS
Earned 7월 10, 2025 EDT
Google Security Operations - Deep Dive
Earned 7월 9, 2025 EDT
[Deprecated]Google Security Operations - Fundamentals
Earned 7월 9, 2025 EDT
자격증 학습 가이드 만들기: PCD 시험 대비
Earned 7월 6, 2025 EDT
자격증 학습 가이드 만들기: PCA 시험 대비
Earned 6월 19, 2025 EDT