Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Take these next steps to learn more about the Google Security Operations Platform. Build on fundamental knowledge to go deeper on customization and tuning.
詳細
This course covers the baseline skills needed for the Google Security Operations Platform. The modules will cover specific actions and features that security engineers should become familiar with to start using the toolset.
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Gemini Notebook を使用して、Associate Cloud Engineer 認定試験に向けて自分に合った学習ガイドを作成する方法を学びます。
Gemini Notebook の機能を確認して、Gemini Notebook でノートブックを作成し、認定試験に向けた練習に学習ガイドを使用する方法を身に付けます。
詳細
Gemini Notebook を活用して、Professional Cloud Architect 認定試験に向けた自分専用の学習ガイドの作成方法を学びます。Gemini Notebook の機能を確認して、Gemini Notebook でノートブックを作成し、認定試験の対策として学習ガイドを活用する方法を身につけます。
詳細
Configure and Maintain CCaaS as an Admin
Earned 7月 10, 2025 EDT
Manage Functions and Reporting with CCaaS
Earned 7月 10, 2025 EDT
Handle Consumer Interactions with CCaaS
Earned 7月 10, 2025 EDT
Google Security Operations - Deep Dive
Earned 7月 9, 2025 EDT
[Deprecated]Google Security Operations - Fundamentals
Earned 7月 9, 2025 EDT
認定試験の学習ガイドを作成する: ACE 認定試験対策
Earned 7月 6, 2025 EDT
認定試験の学習ガイドを作成する: PCA 認定試験対策
Earned 6月 19, 2025 EDT