Join Sign in

Sharad Kala

Member since 2020

Silver League

9734 points
Performance Measurement Earned Nov 6, 2025 EST
Customer Engagement Suite Implementation Bootcamps Earned Feb 22, 2025 EST
Configure and Maintain CCaaS as an Admin Earned Aug 4, 2024 EDT
Manage Functions and Reporting with CCaaS Earned Aug 4, 2024 EDT
對話設計基礎概念 Earned Aug 4, 2024 EDT
Handle Consumer Interactions with CCaaS Earned Aug 3, 2024 EDT
[DEPRECATED] Advanced Performance Measurement Earned Aug 2, 2024 EDT
[DEPRECATED] Basic Performance Measurement Earned Aug 1, 2024 EDT
Transformer 和 BERT 模型 Earned May 11, 2023 EDT
注意力機制 Earned May 11, 2023 EDT
大型語言模型簡介 Earned May 11, 2023 EDT
生成式 AI 簡介 Earned May 11, 2023 EDT
使用 Google Cloud 作業套件調度資源 Earned Dec 7, 2022 EST
運用 Google Cloud 翻新基礎架構和應用程式 Earned Dec 7, 2022 EST
透過 Google Cloud 進行數位轉型 Earned Dec 7, 2022 EST
運用 Google Cloud 探索資料轉換功能 Earned Dec 7, 2022 EST

This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

Learn more

Details: This session is intended for customer-facing Googlers in Cloud GTM who are working with customers and partners on Customer Engagement Suite implementations. This training includes the following topics: Conversational Agents Implementation Agent Assist Implementation Insights Implementation Goal: Be able to assist customers and/or partners you are working with in implementing in these areas within the Customer Engagement Suite. Pre-Requisites: It is highly recommended that you’ve completed the following pre-reqs to ensure you have a solid foundation of knowledge to build upon in this training. Here are the pre-reqs suggested: Foundations for building Conversational Agents CCAI Architecture Introduction to Agent Assist and its GenAI Capabilities Agent Assist Voice and Integrations

Learn more

Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Agent Ready (GEAR) program.

Learn more

Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

Learn more

這堂課程會介紹對話設計的基礎原則，協助您打造吸引人又有效的聊天機器人服務，模擬真人互動般的體驗。

Learn more

This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

Learn more

In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX

Learn more

This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

Learn more

這堂課程將說明變換器架構，以及基於變換器的雙向編碼器表示技術 (BERT) 模型，同時帶您瞭解變換器架構的主要組成 (如自我注意力機制) 和如何用架構建立 BERT 模型。此外，也會介紹 BERT 適用的各種任務，像是文字分類、問題回答和自然語言推論。課程預計約 45 分鐘。

Learn more

本課程將介紹注意力機制，說明這項強大技術如何讓類神經網路專注於輸入序列的特定部分。此外，也將解釋注意力的運作方式，以及如何使用注意力來提高各種機器學習任務的成效，包括機器翻譯、文字摘要和回答問題。

Learn more

這是一堂入門級的微學習課程，旨在探討大型語言模型 (LLM) 的定義和用途，並說明如何調整提示來提高 LLM 成效。此外，也會介紹多項 Google 工具，協助您自行開發生成式 AI 應用程式。

Learn more

這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。

Learn more

各種規模的機構都開始運用雲端的強大功能和靈活性，徹底改變營運方式。不過，有效管理及擴充雲端資源可能是相當複雜的工作。本課程將探討在雲端中的現代營運、可靠性和韌性的基礎概念，以及 Google Cloud 如何協助您達成這些目標。本課程是 Cloud Digital Leader 學習路徑的一部分，旨在促進個人職能發展，並打造企業的未來。

Learn more

許多傳統企業使用舊版系統和應用程式，無法滿足現今客戶的期望。企業主管經常需要在維護老舊的 IT 系統，以及投資新產品/服務之間做出選擇。本課程將探討這些挑戰，並提供解決方案，說明如何運用雲端技術克服難題。 本課程是 Cloud Digital Leader 學習路徑的一部分，旨在促進個人職能發展，並打造企業的未來。

Learn more

數位轉型是現代組織必經的關鍵旅程，而建立穩固的雲端運算基礎，是跨出有意義創新的第一步。本課程「透過 Google Cloud 進行數位轉型」，將會介紹核心技術和策略框架，協助組織革新營運方式，並探討基本的雲端概念、全球網路基礎架構和共同責任模式，幫助主管在雲端之路上自信前行。本課程是 Cloud Digital Leader 學習路徑的一部分，旨在促進個人職能發展，並打造企業的未來。

Learn more

雲端技術是強大的資產，與資料搭配後，將成為創新和提升客戶體驗的催化劑。「運用 Google Cloud 探索資料轉換功能」課程將探討機構如何運用雲端，讓資料更易於存取、做為行動依據和更有價值。 這門課程是 Cloud Digital Leader 學習路徑的一部分，旨在協助個人在職務上成長，並打造企業的未來。

Learn more