Miembro desde 2020
IA conversacional y su marco de participación
Earned nov 16, 2025 EST
Conversational AI Voice and Chat Integrations
Earned nov 16, 2025 EST
Conversational AI on Vertex AI and Dialogflow CX
Earned nov 15, 2025 EST
Google Cloud AI and ML Solutions for the Public Sector
Earned nov 9, 2025 EST
Crea agentes conversacionales con flujos con estado
Earned oct 31, 2025 EDT
Transforma tu comprensión de la atención al cliente con este curso sobre Gemini Enterprise for Customer Experience (GECX) y sus potentes funciones de IA generativa. Comenzarás por rastrear el recorrido de los centros de contacto, comprender cómo evolucionaron y hacia dónde los impulsa la IA generativa. Luego, aprenderás en profundidad sobre los componentes básicos de la solución GECX y verás cómo cada uno de ellos contribuye a ofrecer una experiencia del cliente excepcional. Para finalizar el curso, se explorará el sólido caso empresarial para GECX, junto con casos de uso prácticos y los diversos arquetipos de usuarios que se benefician de esta innovadora solución.
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.
Building a Conversational Interface with Dialogflow CX Building conversational interfaces will enable you to engage your constituents in delightful new ways. This section will provide an overview of Dialogflow CX, which provides a range of new capabilities, languages, and functions. Scaling Equity and Access with Enterprise Translation Hub Accurate, timely and cost effective document translation has long been a challenge to providing equitable and accessible service to all constituents. In this section, explore Google's Enterprise Translation solutions which provide scalable document translation leveraging best in class Artificial Intelligence and Machine Learning, while retaining the critical human in the loop for final post editing review.
Descubre los flujos en Agentes conversacionales y aprende a crear experiencias determinísticas de chat y voz con modelos de lenguaje. Explora conceptos clave como controladores, intents y entidades, y aprende a usarlos para crear agentes conversacionales.