Logeshwari Ganeshraj
회원 가입일: 2024
다이아몬드 리그
45135포인트
Build generative virtual agents with API integrations
Earned 10월 26, 2024 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned 9월 28, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores
Earned 9월 19, 2024 EDT
Incorporate Generative Features into Conversational Agent Flows
Earned 9월 18, 2024 EDT
Generative Playbooks
Earned 9월 18, 2024 EDT
[DEPRECATED] Building Complex Self-Service Experiences in Conversational Agents
Earned 9월 18, 2024 EDT
[DEPRECATED] Advanced Performance Measurement
Earned 9월 17, 2024 EDT
Advanced Webhook Concepts
Earned 9월 17, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned 9월 17, 2024 EDT
Conversational AI Voice and Chat Integrations
Earned 9월 17, 2024 EDT
[DEPRECATED] Conversation Design Fundamentals
Earned 9월 16, 2024 EDT
[DEPRECATED] Stateful Flows
Earned 9월 15, 2024 EDT
[DEPRECATED] Webhook fundamentals
Earned 9월 15, 2024 EDT
DFCX Virtual Agent Delivery Framework
Earned 9월 15, 2024 EDT
[DEPRECATED] Agent Summarization (Custom)
Earned 9월 15, 2024 EDT
[DEPRECATED] Conversational Agents Quality Assurance and Deployment Lifecycle
Earned 9월 14, 2024 EDT
Performance Measurement
Earned 9월 14, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned 9월 14, 2024 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned 9월 13, 2024 EDT
Extend CX Agents with Agent Search data stores
Earned 9월 12, 2024 EDT
Leverage data with Customer Experience Insights
Earned 9월 12, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned 9월 12, 2024 EDT
스테이트풀(Stateful) 흐름으로 대화형 에이전트 만들기
Earned 9월 9, 2024 EDT
[DEPRECATED] DFCX Bot Building Quality Assurance and Deployment Lifecycle
Earned 9월 6, 2024 EDT
[DEPRECATED] Basic Performance Measurement
Earned 9월 4, 2024 EDT
[DEPRECATED] DFCX Virtual Agent Delivery Framework
Earned 9월 4, 2024 EDT
[Deprecated] Virtual FAQ with data store agents
Earned 9월 3, 2024 EDT
대화형 인사이트
Earned 8월 31, 2024 EDT
[DEPRECATED] Agent Summarization (Custom)
Earned 8월 31, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio
Earned 8월 31, 2024 EDT
대화형 AI 및 응대 프레임워크
Earned 8월 26, 2024 EDT
Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Gemini
Cloud Functions
자세히 알아보기
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.
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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
자세히 알아보기
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.
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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
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In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
자세히 알아보기
대화형 에이전트의 흐름을 살펴보고 언어 모델을 사용해 결정론적 채팅 및 음성 상호작용 경험을 빌드하는 방법을 알아보세요. 요인, 인텐트, 항목과 같은 주요 개념과 이를 사용하여 대화형 에이전트를 만드는 방법을 살펴봅니다.
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This course explores the quality assurance best practices and the tools available in Dialogflow CX to ensure production grade quality during Virtual Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle
자세히 알아보기
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
자세히 알아보기
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
자세히 알아보기
In this course, you will learn how to develop a generative agent capable of answering questions from websites, documents, and/or unstructured data.
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이 과정에서는 대화 분석 정보를 활용하여 고객센터 데이터에서 숨겨진 정보를 찾아내고 운영 효율성을 높이며 데이터 기반 비즈니스 의사결정을 내리는 방법을 알아봅니다.
자세히 알아보기
In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
자세히 알아보기
Gemini Enterprise for Customer Experience(GECX)와 강력한 생성형 AI 기능에 관한 이 과정을 통해 고객 서비스에 대해 깊이 있게 이해해 보세요. 먼저 고객센터의 지난 여정을 짚어보며 고객센터가 어떻게 발전해 왔고 생성형 AI가 어떤 변화를 가져오고 있는지 알아봅니다. 그런 다음 GECX 솔루션의 핵심 구성요소를 자세히 살펴보고 각 구성요소가 탁월한 고객 경험을 제공하는 데 어떻게 기여하는지 알아봅니다. 마지막으로 GECX의 강력한 비즈니스 사례와 함께 실용적인 사용 사례, 이 혁신적인 솔루션을 활용하는 다양한 사용자 페르소나에 대해 살펴보며 과정을 마무리합니다.
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