Logeshwari Ganeshraj
Date d'abonnement : 2024
Ligue de Diamant
45135 points
Build generative virtual agents with API integrations
Earned oct. 26, 2024 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned sept. 28, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores
Earned sept. 19, 2024 EDT
Incorporate Generative Features into Conversational Agent Flows
Earned sept. 18, 2024 EDT
Generative Playbooks
Earned sept. 18, 2024 EDT
[DEPRECATED] Building Complex Self-Service Experiences in Conversational Agents
Earned sept. 18, 2024 EDT
[DEPRECATED] Advanced Performance Measurement
Earned sept. 17, 2024 EDT
Advanced Webhook Concepts
Earned sept. 17, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned sept. 17, 2024 EDT
Conversational AI Voice and Chat Integrations
Earned sept. 17, 2024 EDT
[DEPRECATED] Conversation Design Fundamentals
Earned sept. 16, 2024 EDT
[DEPRECATED] Stateful Flows
Earned sept. 15, 2024 EDT
[DEPRECATED] Webhook fundamentals
Earned sept. 15, 2024 EDT
DFCX Virtual Agent Delivery Framework
Earned sept. 15, 2024 EDT
[DEPRECATED] Agent Summarization (Custom)
Earned sept. 15, 2024 EDT
[DEPRECATED] Conversational Agents Quality Assurance and Deployment Lifecycle
Earned sept. 14, 2024 EDT
Performance Measurement
Earned sept. 14, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned sept. 14, 2024 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned sept. 13, 2024 EDT
Extend CX Agents with Agent Search data stores
Earned sept. 12, 2024 EDT
Leverage data with Customer Experience Insights
Earned sept. 12, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned sept. 12, 2024 EDT
Créer des agents conversationnels avec des flux avec état
Earned sept. 9, 2024 EDT
[DEPRECATED] DFCX Bot Building Quality Assurance and Deployment Lifecycle
Earned sept. 6, 2024 EDT
[DEPRECATED] Basic Performance Measurement
Earned sept. 4, 2024 EDT
[DEPRECATED] DFCX Virtual Agent Delivery Framework
Earned sept. 4, 2024 EDT
[Deprecated] Virtual FAQ with data store agents
Earned sept. 3, 2024 EDT
Conversational Insights
Earned août 31, 2024 EDT
[DEPRECATED] Agent Summarization (Custom)
Earned août 31, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio
Earned août 31, 2024 EDT
L'IA conversationnelle et son framework d'engagement
Earned août 26, 2024 EDT
Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Gemini
Cloud Functions
En savoir plus
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
En savoir plus
Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
En savoir plus
Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
En savoir plus
Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
En savoir plus
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.
En savoir plus
In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
En savoir plus
This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
En savoir plus
In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
En savoir plus
In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.
En savoir plus
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.
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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
En savoir plus
In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
En savoir plus
This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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Découvrez les flux dans Conversational Agents et apprenez à créer des expériences de chat et vocales déterministes avec des modèles de langage. Découvrez des concepts clés comme les déclencheurs, les intents et les entités, et comment les utiliser pour créer des agents conversationnels.
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This course explores the quality assurance best practices and the tools available in Dialogflow CX to ensure production grade quality during Virtual Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle
En savoir plus
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
En savoir plus
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
En savoir plus
In this course, you will learn how to develop a generative agent capable of answering questions from websites, documents, and/or unstructured data.
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Dans ce cours, vous allez apprendre à exploiter Conversational Insights pour découvrir des informations cachées dans les données de votre centre de contact, afin d'améliorer l'efficacité opérationnelle et de prendre des décisions commerciales basées sur les données.
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In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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Redéfinissez votre vision du service client grâce à ce cours sur Gemini Enterprise for Customer Experience (GECX) et ses puissantes fonctionnalités d'IA générative. Vous commencerez par retracer l'évolution des centres de contact et par comprendre comment l'IA générative les fait progresser. Vous découvrirez ensuite en détail les principaux composants de base de la solution GECX et comment chacun d'eux contribue à offrir des expériences client exceptionnelles. Le cours se termine par l'exploration de l'argumentaire commercial solide en faveur de GECX, ainsi que par la découverte de cas d'utilisation concrets et des différents personas qui tirent parti de cette solution innovante.
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