Miembro desde 2023
Crea agentes con guías generativas
Earned abr 24, 2025 EDT
Generative Playbooks
Earned jul 16, 2024 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned ago 31, 2023 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned ago 18, 2023 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned jul 27, 2023 EDT
En este curso, aprenderás a crear experiencias de conversación para Agentes conversacionales con guías generativas. Comenzarás con una introducción a las guías y aprenderás a configurar una. También aprenderás sobre la importancia de las pruebas y sobre las consideraciones clave de producción como límites de cuota y la integración. El curso concluye con un caso de éxito en el que se muestra cómo usar guías para la dirección generativa.
Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.