Member since 2025
Conversational Insights
Earned Mar 14, 2026 EDT
Configure and Maintain CCaaS as an Admin
Earned Feb 7, 2026 EST
Manage Functions and Reporting with CCaaS
Earned Jan 29, 2026 EST
Handle Consumer Interactions with CCaaS
Earned Jan 29, 2026 EST
這堂課程會說明如何運用 Conversational Insights，從客服中心資料找出潛藏的資訊，進而提高作業效率，並依據資料制定業務決策。
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.