Este es un curso introductorio de microaprendizaje en el que se explora qué son los modelos de lenguaje grandes (LLM), sus casos de uso y cómo se puede utilizar el ajuste de instrucciones para mejorar el rendimiento de los LLM. También abarca las herramientas de Google para ayudarte a desarrollar tus propias aplicaciones de IA generativa.
Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…