本課程介紹的 Gemini 是採用生成式 AI 技術的協作工具,可協助您透過 Google Cloud 使用 Google 產品和服務,開發、測試、部署及管理應用程式。有了 Gemini 的協助,您會學到如何開發和建構網頁應用程式、修正應用程式中的錯誤、開發測試及查詢資料。在實作研究室中,您也會體驗到 Gemini 如何改良軟體開發生命週期 (SDLC)。 Duet AI 已更名為 Gemini,這是我們的新一代模型。
The first course provides a high-level overview of security fundamentals on the GDC platform.
本課程將說明如何使用 Google 雲端硬碟內建 Gemini,管理及擷取檔案。瞭解如何使用自然語言尋找素材資源、透過 AI 摘要功能擷取特定事實 (不必開啟檔案)、即時總結多種媒體格式的內容,以及將檔案集合儲存為「專案」,以便重複研究。
本課程將介紹如何使用 Google Meet 內建 Gemini,提升視訊協作體驗。內容包括如何自動做筆記、使用即時文字和語音翻譯、私下補上錯過的討論內容,以及立即提升音訊和視訊品質。
本課程將說明如何使用 Google 試算表內建 Gemini,自動整理資料及處理複雜數字。瞭解如何從原始文字建立表格、使用自然語言自動填入資料、依需求生成原生試算表公式,以及快速擷取高階洞察資訊或製作圖表,完全不需要具備進階試算表專業知識。
本課程將介紹如何使用 Google 簡報內建 Gemini,將概念轉化為吸睛的簡報。瞭解如何透過單一提示詞或現有來源文件生成結構化簡報、使用自動設計強化功能調整投影片版面配置、建立自訂向量圖形和相片,以及動態製作投影片文案和精確的演講者備忘稿。
The course examines service resources or workload components that exist in projects. You’ll learn about Kubernetes in GDC, Artifact Registry, GDC Object Storage, Database Service, Networking, and Key Management and Security.
In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Voice channel, as well as the options available for integration with other platforms in the CCAI ecosystem.
This course provides an introduction to the GDC platform—which enables you to host, control, and manage infrastructure and services directly on your premises. GDC air-gapped is one component of Google Distributed Cloud offering which aligns to Google’s digital sovereignty vision. It supports public-sector customers and commercial entities that have strict data residency, security or privacy requirements.
本課程涵蓋「AI 隱私權」和「AI 安全性」這兩個重要主題。我們將介紹實用的方法和工具,協助您運用 Google Cloud 產品和開放原始碼工具,導入 AI 隱私權和安全性的建議做法。
This course is part 1 of a 3-course series on Serverless Data Processing with Dataflow. In this first course, we start with a refresher of what Apache Beam is and its relationship with Dataflow. Next, we talk about the Apache Beam vision and the benefits of the Beam Portability framework. The Beam Portability framework achieves the vision that a developer can use their favorite programming language with their preferred execution backend. We then show you how Dataflow allows you to separate compute and storage while saving money, and how identity, access, and management tools interact with your Dataflow pipelines. Lastly, we look at how to implement the right security model for your use case on Dataflow.
本課程旨在說明負責任 AI 技術的概念和 AI 開發原則,同時介紹各項技術,在實務上找出公平性和偏誤,減少 AI/機器學習做法上的偏誤。我們也將探討實用方法和工具,透過 Google Cloud 產品和開放原始碼工具,導入負責任 AI 技術的最佳做法。
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Agent Ready (GEAR) program.
Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
本課程針對評估生成式和預測式 AI 模型,向機器學習從業人員介紹相關的基礎工具、技術和最佳做法。模型評估是機器學習的重要領域,確保這類系統能在正式環境中提供可靠、準確且成效優異的結果。 學員將深入瞭解多種評估指標與方法,以及適用於不同模型類型和工作的應用方式。此外,也會特別介紹生成式 AI 模型帶來的獨特難題,並提供有效的應對策略。透過 Google Cloud Vertex AI 平台,學員將瞭解在模型挑選、最佳化和持續監控方面,該如何導入穩健的評估程序。
In this course, you will be learning from ML Engineers and Trainers who work with the state-of-the-art development of ML pipelines here at Google Cloud. The first few modules will cover about TensorFlow Extended (or TFX), which is Google’s production machine learning platform based on TensorFlow for management of ML pipelines and metadata. You will learn about pipeline components and pipeline orchestration with TFX. You will also learn how you can automate your pipeline through continuous integration and continuous deployment, and how to manage ML metadata. Then we will change focus to discuss how we can automate and reuse ML pipelines across multiple ML frameworks such as tensorflow, pytorch, scikit learn, and xgboost. You will also learn how to use another tool on Google Cloud, Cloud Composer, to orchestrate your continuous training pipelines. And finally, we will go over how to use MLflow for managing the complete machine learning life cycle.
This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
這堂課程會說明如何依據生成式應對手冊,建構 Conversational Agents 對話服務。您會先認識應對手冊並學習設定方式,接著瞭解測試的重要性,以及在正式環境部署時的考量重點,例如配額限制與整合功能。在課程最後,您會透過個案研究,掌握如何將應對手冊應用於生成式導引。
This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
這堂課程會介紹對話設計的基礎原則,協助您打造吸引人又有效的聊天機器人服務,模擬真人互動般的體驗。
In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Virtual Agent self-service experiences.
This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
本課程將介紹 Gemini Enterprise for Customer Experience (GECX) 及其強大的生成式 AI 功能,顛覆您對客服的認知。首先,您將回顧客服中心的發展歷程,瞭解這類機構的演變,以及生成式 AI 如何推動其發展。接著,課程會深入探討 GECX 解決方案的核心要素,看看各元件如何發揮功用,進而提供卓越的客戶體驗。最後,則會介紹 GECX 能為企業帶來哪些重要商業價值,並說明如何規劃實際應用方式與各類使用者角色,以便運用這項創新解決方案創造效益。
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX
這堂課程會說明如何運用 Conversational Insights,從客服中心資料找出潛藏的資訊,進而提高作業效率,並依據資料制定業務決策。
本課程將說明如何使用 Google 文件內建 Gemini 簡化寫作和內容創作流程。瞭解如何從頭撰寫文件、使用互動式工具調整寫作語氣和提升清晰度、總結複雜檔案,以及將長篇文字順暢轉換為結構化資產,供其他 Google Workspace 應用程式使用。
本課程將說明如何使用 Gmail 內建 Gemini,提升電子郵件管理效率。瞭解如何直接在收件匣中總結冗長的討論串、使用自然語言擷取資訊、草擬專業回覆,以及制定溝通策略。
客戶能透過 Gemini for Google Workspace 在 Google Workspace 使用生成式 AI 功能。本學習路徑會介紹 Gemini 的主要功能,並說明如何在 Google Workspace 善用這些功能,提高生產力和效率。
Hey there! You're invited to game on with the Arcade Trivia for April Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the April Trivia Week 1 badge!
Gen AI is spearheading a revolution in careers. Whether you're seasoned or new to the field, Gen AI holds the key to fresh possibilities. Obtaining a Google Cloud credential in this innovative technology can enhance your resume. And the best part? No prior experience is required.
本課程旨在提供必要的知識和工具,協助您探索機器學習運作團隊在部署及管理生成式 AI 模型時面臨的獨特挑戰,並瞭解 Vertex AI 如何幫 AI 團隊簡化機器學習運作程序,打造成效非凡的生成式 AI 專案。
完成 在 Agent Platform 設計提示 技能徽章入門課程,即可證明您具備下列技能: 在 Agent Platform 設計提示、分析圖片,以及運用多模態模型生成內容。瞭解如何建立有效的提示、引導生成式 AI 輸出內容, 以及將 Gemini 模型用於實際的行銷情境。
In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.
人工智慧 (AI) 和機器學習 (ML) 象徵著資訊技術的重大演進,正迅速改變各行各業。在「運用 Google Cloud 人工智慧推動創新」課程中,我們會探討組織如何運用 AI 和機器學習技術,翻轉業務流程。 本課程是 Cloud Digital Leader 學習路徑的一部分,旨在促進個人職能發展,並打造企業的未來。
組織將資料和應用程式遷移至雲端後,必須因應快速變化的安全性挑戰。本課程將探討雲端安全性的基礎知識、Google Cloud 融入安全考量設計的基礎架構價值,以及縱深防禦策略。此外,還會著重說明如何透過 AI 輔助作業和法規遵循工具,協助組織滿足嚴格的全球法規要求。 本課程是 Cloud Digital Leader 學習路徑的一部分,旨在促進個人職能發展,並打造企業的未來。
This course helps developers customize Chronicle and augment its abilities with third party integrations.
This course will familiarize you with the core functionality of Chronicle, including the user interface, connections, and settings.
In this course, you learn how to do the kind of data exploration and analysis in Looker that would formerly be done primarily by SQL developers or analysts. Upon completion of this course, you will be able to leverage Looker's modern analytics platform to find and explore relevant content in your organization’s Looker instance, ask questions of your data, create new metrics as needed, and build and share visualizations and dashboards to facilitate data-driven decision making.
Enterprises of all sizes have trouble making their information readily accessible to employees and customers alike. Internal documentation is frequently scattered across wikis, file shares, and databases. Similarly, consumer-facing sites often offer a vast selection of products, services, and information, but customers are frustrated by ineffective site search and navigation capabilities. This course teaches you to use Generative AI App Builder to integrate enterprise-grade generative AI search.
Learn how public sector agencies and academic researchers leverage Google Earth Engine to distill meaningful insights from petabytes of Earth Observation at planetary scale. Google Earth Engine is a fully managed geospatial platform that has enabled research for more than a decade in environmental areas such as forestry, agriculture, water, and sustainability.
This course helps you understand how to use Chronicle to properly handle security incidents.
Learn the technical aspects you need to know about Chronicle and how it can help you detect and action threats.
各種規模的機構都開始運用雲端的強大功能和靈活性,徹底改變營運方式。不過,有效管理及擴充雲端資源可能是相當複雜的工作。本課程將探討在雲端中的現代營運、可靠性和韌性的基礎概念,以及 Google Cloud 如何協助您達成這些目標。本課程是 Cloud Digital Leader 學習路徑的一部分,旨在促進個人職能發展,並打造企業的未來。
數位轉型是現代組織必經的關鍵旅程,而建立穩固的雲端運算基礎,是跨出有意義創新的第一步。本課程「透過 Google Cloud 進行數位轉型」,將會介紹核心技術和策略框架,協助組織革新營運方式,並探討基本的雲端概念、全球網路基礎架構和共同責任模式,幫助主管在雲端之路上自信前行。本課程是 Cloud Digital Leader 學習路徑的一部分,旨在促進個人職能發展,並打造企業的未來。
許多傳統企業使用舊版系統和應用程式,無法滿足現今客戶的期望。企業主管經常需要在維護老舊的 IT 系統,以及投資新產品/服務之間做出選擇。本課程將探討這些挑戰,並提供解決方案,說明如何運用雲端技術克服難題。 本課程是 Cloud Digital Leader 學習路徑的一部分,旨在促進個人職能發展,並打造企業的未來。
雲端技術是強大的資產,與資料搭配後,將成為創新和提升客戶體驗的催化劑。「運用 Google Cloud 探索資料轉換功能」課程將探討機構如何運用雲端,讓資料更易於存取、做為行動依據和更有價值。 這門課程是 Cloud Digital Leader 學習路徑的一部分,旨在協助個人在職務上成長,並打造企業的未來。
本課程會介紹 Vertex AI Studio。您可以運用這項工具和生成式 AI 模型互動、根據商業構想設計原型,並投入到正式環境。透過身歷其境的應用實例、有趣的課程及實作實驗室,您將能探索從提示到正式環境的生命週期,同時學習如何將 Vertex AI Studio 運用在多模態版 Gemini 應用程式、提示設計、提示工程和模型調整。這個課程的目標是讓您能運用 Vertex AI Studio,在專案中發揮生成式 AI 的潛能。
完成「Introduction to Generative AI」、「Introduction to Large Language Models」和「Introduction to Responsible AI」課程,即可獲得技能徽章。通過最終測驗,就能展現您對生成式 AI 基本概念的掌握程度。 「技能徽章」是 Google Cloud 核發的數位徽章,用於表彰您對 Google Cloud 產品和服務的相關知識。您可以將技能徽章公布在社群媒體的個人資料中,向其他人分享您的成果。
隨著企業持續擴大使用人工智慧和機器學習,以負責任的方式發展相關技術也日益重要。對許多企業來說,談論負責任的 AI 技術可能不難,如何付諸實行才是真正的挑戰。如要瞭解如何在機構中導入負責任的 AI 技術,本課程絕對能助您一臂之力。 您可以從中瞭解 Google Cloud 目前採取的策略、最佳做法和經驗談,協助貴機構奠定良好基礎,實踐負責任的 AI 技術。
本課程說明如何使用深度學習來建立圖像說明生成模型。您將學習圖像說明生成模型的各個不同組成部分,例如編碼器和解碼器,以及如何訓練和評估模型。在本課程結束時,您將能建立自己的圖像說明生成模型,並使用模型產生圖像說明文字。
這堂課程將說明變換器架構,以及基於變換器的雙向編碼器表示技術 (BERT) 模型,同時帶您瞭解變換器架構的主要組成 (如自我注意力機制) 和如何用架構建立 BERT 模型。此外,也會介紹 BERT 適用的各種任務,像是文字分類、問題回答和自然語言推論。課程預計約 45 分鐘。
本課程將介紹注意力機制,說明這項強大技術如何讓類神經網路專注於輸入序列的特定部分。此外,也將解釋注意力的運作方式,以及如何使用注意力來提高各種機器學習任務的成效,包括機器翻譯、文字摘要和回答問題。
本課程概要說明解碼器與編碼器的架構,這種強大且常見的機器學習架構適用於序列對序列的任務,例如機器翻譯、文字摘要和回答問題。您將認識編碼器與解碼器架構的主要元件,並瞭解如何訓練及提供這些模型。在對應的研究室逐步操作說明中,您將學習如何從頭開始使用 TensorFlow 寫程式,導入簡單的編碼器與解碼器架構來產生詩詞。
本課程將介紹擴散模型,這是一種機器學習模型,近期在圖像生成領域展現亮眼潛力。概念源自物理學,尤其深受熱力學影響。過去幾年來,在學術界和業界都是炙手可熱的焦點。在 Google Cloud 中,擴散模型是許多先進圖像生成模型和工具的基礎。課程將介紹擴散模型背後的理論,並說明如何在 Vertex AI 上訓練和部署這些模型。
這個入門微學習課程主要介紹「負責任的 AI 技術」和其重要性,以及 Google 如何在自家產品中導入這項技術。本課程也會說明 Google 的 7 個 AI 開發原則。
這是一堂入門級的微學習課程,旨在探討大型語言模型 (LLM) 的定義和用途,並說明如何調整提示來提高 LLM 成效。此外,也會介紹多項 Google 工具,協助您自行開發生成式 AI 應用程式。
這個入門微學習課程主要說明生成式 AI 的定義和使用方式,以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具,協助您開發自己的生成式 AI 應用程式。