Member since 2023
對話式 AI 與互動架構
Earned Mar 30, 2026 EDT
Agent Assist 及其生成式 AI 功能
Earned Mar 30, 2026 EDT
Conversational AI on Vertex AI and Dialogflow CX
Earned Mar 29, 2026 EDT
本課程將介紹 Gemini Enterprise for Customer Experience (GECX) 及其強大的生成式 AI 功能，顛覆您對客服的認知。首先，您將回顧客服中心的發展歷程，瞭解這類機構的演變，以及生成式 AI 如何推動其發展。接著，課程會深入探討 GECX 解決方案的核心要素，看看各元件如何發揮功用，進而提供卓越的客戶體驗。最後，則會介紹 GECX 能為企業帶來哪些重要商業價值，並說明如何規劃實際應用方式與各類使用者角色，以便運用這項創新解決方案創造效益。
充分利用生成式 AI 的强大功能，打造智能的自动化智能体。完成本课程后，您将能够开发数据存储区智能体，该智能体可以自动从您的网站、文档或结构化数据中提取并合成信息，从而即时回答各类复杂问题。告别静态常见问题解答，您的新智能体将提供动态、准确的答案，甚至还会显示原始来源网址，而这一切只需通过简单快速的设置即可实现。
In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.