Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
完成「開始使用 Looker」技能徽章課程，即可獲得技能徽章， 您將從中瞭解如何使用 Looker Studio 和 Looker 分析、呈現及整理資料。
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完成「在連結試算表中分析 BigQuery 資料」技能徽章，即可證明您能使用連結試算表，在 Google 試算表中存取、分析及共用數十億列的 BigQuery 資料，還能以圖表呈現。
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Race to the finish line with the Arcade June Speedrun and pick up valuable skills along with an exclusive Google Cloud Credential. Get hands-on experience with APIs, learn how to build a serverless app, and more! No prior experience needed.
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Hey there! You're invited to game on with the Arcade Trivia for June Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the June Trivia Week 4 badge!
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Hey there! You're invited to game on with the Arcade Trivia for June Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the June Trivia Week 3 badge!
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Hey there! You're invited to game on with the Arcade Trivia for June Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the June Trivia Week 2 badge!
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Hey there! You're invited to game on with the Arcade Trivia for June Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the June Trivia Week 1 badge!
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Bring your ideas to life by gaining hands-on experience in application development and deployment on Google Cloud Platform. Master security, traffic management, and learn to use development frameworks while earning a Google Cloud Credential. No prior experience needed!
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The Cloud hums with constant communication, and the backbone of that connection is networking, linking all your resources and services. Get ready to gain hands-on experience with Google Cloud's powerful networking tools and earn an exclusive Google Cloud Credential—no prior experience needed!
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Excited to follow your favorite soccer/football stars on their next quest? Use GenAIus Travel Guides to learn how to interact with chat applications, master prompt engineering, understand the importance of context in AI, and work with Generative AI. Earn an exclusive Google Cloud Generative AI Credential and showcase your new skills! No prior experience needed!
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Hey there! You're invited to game on with the Arcade Trivia for May Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the May Trivia Week 3 badge!
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AI is transforming health tech by improving diagnostics, personalizing treatments, and enhancing patient care through advanced data analysis and predictive analytics. This synergy promises greater efficiency, reduced costs, and better health outcomes for patients worldwide. Game on now to gain hands-on experience with the latest health tech and earn an exclusive Google Cloud Credential—no prior experience needed!
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Hey there! You're invited to game on with the Arcade Trivia for May Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the May Trivia Week 4 badge!
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Hey there! You're invited to game on with the Arcade Trivia for May Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the May Trivia Week 2 badge!
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Hey there! You're invited to game on with the Arcade Trivia for May Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the May Trivia Week 1 badge!
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Today's fast-paced digital world needs security experts. Become one by mastering the fine points of security and compliance in the Cloud! Boost your skillset with a Google Cloud Credential- No prior experience required!
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Discover the craft of turning data into actionable insights and earn a Google Cloud Credential along the way! No prior experience needed!
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完成 使用 Gemini 和 Streamlit 開發生成式 AI 應用程式 技能徽章中階課程，即可證明您具備下列技能： 生成文字、透過 Python SDK 和 Gemini API 呼叫函式，以及運用 Cloud Run 部署 Streamlit 應用程式。 您將瞭解如何以不同方式透過提示請 Gemini 生成文字、使用 Cloud Shell 測試及疊代 Streamlit 應用程式，隨後封裝成 Docker 容器並在 Cloud Run 中部署。
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完成 在 Vertex AI 設計提示 技能徽章入門課程，即可證明您具備下列技能： 在 Vertex AI 設計提示、分析圖片，以及運用多模態模型生成內容。瞭解如何建立有效的提示、引導生成式 AI 輸出內容， 以及將 Gemini 模型用於實際的行銷情境。
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Today, developers need all the tools to shine. Artifact Registry is your one-stop shop for storing and managing your code. Learn how to start building your dream code and earn a Google Cloud Credential along the way!- No prior experience needed!
開始使用 API Gateway
Earned Jul 4, 2024 EDT
在 Google Cloud 儲存、處理與管理資料 - 控制台
Earned Jul 4, 2024 EDT
為 Google Cloud 設定服務帳戶和 IAM 角色
Earned Jul 4, 2024 EDT
保護 BigLake 資料
Earned Jul 4, 2024 EDT
開始使用 Eventarc
Earned Jul 3, 2024 EDT
使用 Natural Language API 分析情緒
Earned Jul 3, 2024 EDT
App Engine：3 種應用
Earned Jul 3, 2024 EDT
在 Google Cloud 實作 Cloud 安全防護措施：基礎知識
Earned Jul 3, 2024 EDT
建立 Google Cloud 網路
Earned Jul 3, 2024 EDT
Configure and Maintain CCaaS as an Admin
Earned Jul 2, 2024 EDT
Manage Functions and Reporting with CCaaS
Earned Jul 2, 2024 EDT
Handle Consumer Interactions with CCaaS
Earned Jul 2, 2024 EDT
使用 AppSheet 建構應用程式
Earned Jun 30, 2024 EDT
開始使用 Looker
Earned Jun 30, 2024 EDT
在連結試算表中分析 BigQuery 資料
Earned Jun 30, 2024 EDT
The Arcade June Speedrun
Earned Jun 27, 2024 EDT
The Arcade Trivia June 2024 Week 4
Earned Jun 27, 2024 EDT
The Arcade Trivia June 2024 Week 3
Earned Jun 27, 2024 EDT
The Arcade Trivia June 2024 Week 2
Earned Jun 27, 2024 EDT
The Arcade Trivia June 2024 Week 1
Earned Jun 27, 2024 EDT
Level 2: Develop and Deploy
Earned Jun 27, 2024 EDT
Level 1: Cloud Networking
Earned Jun 27, 2024 EDT
Level 3: GenAIus Travels
Earned Jun 8, 2024 EDT
The Arcade Trivia May 2024 Week 3
Earned May 29, 2024 EDT
The Arcade Health Tech
Earned May 26, 2024 EDT
The Arcade Trivia May 2024 Week 4
Earned May 26, 2024 EDT
The Arcade Trivia May 2024 Week 2
Earned May 10, 2024 EDT
The Arcade Trivia May 2024 Week 1
Earned May 9, 2024 EDT
Level 1: Security and Compliance
Earned May 9, 2024 EDT
Level 2: Data with BigQuery
Earned May 9, 2024 EDT
使用 Gemini 和 Streamlit 開發生成式 AI 應用程式
Earned May 4, 2024 EDT
在 Vertex AI 設計提示
Earned May 4, 2024 EDT
Level 3: GenAIus Registries
Earned May 2, 2024 EDT