Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
詳細
Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
詳細
This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
「Looker を使ってみる」クエストを修了すると スキルバッジを獲得できます。 このクエストでは、Looker Studio と Looker を使用してデータを分析、可視化、キュレートする方法 を学びます。
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「コネクテッド シートで BigQuery データを分析する」スキルバッジ コースを修了すると、コネクテッド シートを使用して Google スプレッドシートから数十億行の BigQuery データにアクセスし、分析、可視化、共有できるようになります。
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Race to the finish line with the Arcade June Speedrun and pick up valuable skills along with an exclusive Google Cloud Credential. Get hands-on experience with APIs, learn how to build a serverless app, and more! No prior experience needed.
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Hey there! You're invited to game on with the Arcade Trivia for June Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the June Trivia Week 4 badge!
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Hey there! You're invited to game on with the Arcade Trivia for June Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the June Trivia Week 3 badge!
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Hey there! You're invited to game on with the Arcade Trivia for June Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the June Trivia Week 2 badge!
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Hey there! You're invited to game on with the Arcade Trivia for June Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the June Trivia Week 1 badge!
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Bring your ideas to life by gaining hands-on experience in application development and deployment on Google Cloud Platform. Master security, traffic management, and learn to use development frameworks while earning a Google Cloud Credential. No prior experience needed!
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The Cloud hums with constant communication, and the backbone of that connection is networking, linking all your resources and services. Get ready to gain hands-on experience with Google Cloud's powerful networking tools and earn an exclusive Google Cloud Credential—no prior experience needed!
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Excited to follow your favorite soccer/football stars on their next quest? Use GenAIus Travel Guides to learn how to interact with chat applications, master prompt engineering, understand the importance of context in AI, and work with Generative AI. Earn an exclusive Google Cloud Generative AI Credential and showcase your new skills! No prior experience needed!
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Hey there! You're invited to game on with the Arcade Trivia for May Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the May Trivia Week 3 badge!
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AI is transforming health tech by improving diagnostics, personalizing treatments, and enhancing patient care through advanced data analysis and predictive analytics. This synergy promises greater efficiency, reduced costs, and better health outcomes for patients worldwide. Game on now to gain hands-on experience with the latest health tech and earn an exclusive Google Cloud Credential—no prior experience needed!
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Hey there! You're invited to game on with the Arcade Trivia for May Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the May Trivia Week 4 badge!
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Hey there! You're invited to game on with the Arcade Trivia for May Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the May Trivia Week 2 badge!
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Hey there! You're invited to game on with the Arcade Trivia for May Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the May Trivia Week 1 badge!
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Today's fast-paced digital world needs security experts. Become one by mastering the fine points of security and compliance in the Cloud! Boost your skillset with a Google Cloud Credential- No prior experience required!
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Discover the craft of turning data into actionable insights and earn a Google Cloud Credential along the way! No prior experience needed!
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「Gemini と Streamlit を使用した生成 AI アプリの開発」の中級スキルバッジを獲得すると、 テキストの生成、Python SDK と Gemini API を使用した関数呼び出し、Cloud Run を使用した Streamlit アプリケーションのデプロイといったスキルを実証できます。 ここでは、Gemini にテキスト生成のプロンプトを与えるさまざまな方法を確認し、Cloud Shell を使用して Streamlit アプリケーションのテストとイテレーションを行い、Cloud Run にデプロイされる Docker コンテナとしてパッケージ化します。
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「Vertex AI におけるプロンプト設計」スキルバッジを獲得できる入門コースを修了すると、 Vertex AI のプロンプト エンジニアリング、画像分析、マルチモーダル生成手法のスキルを実証できます。効果的なプロンプトを作成する方法、目的どおりの生成 AI 出力を生成する方法、 Gemini モデルを実際のマーケティング シナリオに適用する方法を学びます。
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Today, developers need all the tools to shine. Artifact Registry is your one-stop shop for storing and managing your code. Learn how to start building your dream code and earn a Google Cloud Credential along the way!- No prior experience needed!
API Gateway を使ってみる
Earned 7月 4, 2024 EDT
Google Cloud におけるデータの保存、処理、管理 - コンソール
Earned 7月 4, 2024 EDT
Google Cloud のサービス アカウントと IAM ロールを構成する
Earned 7月 4, 2024 EDT
BigLake データの保護
Earned 7月 4, 2024 EDT
Eventarc を使ってみる
Earned 7月 3, 2024 EDT
Natural Language API で感情分析を行う
Earned 7月 3, 2024 EDT
App Engine: 3 つの方法
Earned 7月 3, 2024 EDT
Google Cloud でのクラウド セキュリティの基礎の実践
Earned 7月 3, 2024 EDT
Google Cloud ネットワークの構築
Earned 7月 3, 2024 EDT
Configure and Maintain CCaaS as an Admin
Earned 7月 2, 2024 EDT
Manage Functions and Reporting with CCaaS
Earned 7月 2, 2024 EDT
Handle Consumer Interactions with CCaaS
Earned 7月 2, 2024 EDT
AppSheet を使用したアプリ作成
Earned 6月 30, 2024 EDT
Looker を使ってみる
Earned 6月 30, 2024 EDT
コネクテッド シートで BigQuery データを分析する
Earned 6月 30, 2024 EDT
The Arcade June Speedrun
Earned 6月 27, 2024 EDT
The Arcade Trivia June 2024 Week 4
Earned 6月 27, 2024 EDT
The Arcade Trivia June 2024 Week 3
Earned 6月 27, 2024 EDT
The Arcade Trivia June 2024 Week 2
Earned 6月 27, 2024 EDT
The Arcade Trivia June 2024 Week 1
Earned 6月 27, 2024 EDT
Level 2: Develop and Deploy
Earned 6月 27, 2024 EDT
Level 1: Cloud Networking
Earned 6月 27, 2024 EDT
Level 3: GenAIus Travels
Earned 6月 8, 2024 EDT
The Arcade Trivia May 2024 Week 3
Earned 5月 29, 2024 EDT
The Arcade Health Tech
Earned 5月 26, 2024 EDT
The Arcade Trivia May 2024 Week 4
Earned 5月 26, 2024 EDT
The Arcade Trivia May 2024 Week 2
Earned 5月 10, 2024 EDT
The Arcade Trivia May 2024 Week 1
Earned 5月 9, 2024 EDT
Level 1: Security and Compliance
Earned 5月 9, 2024 EDT
Level 2: Data with BigQuery
Earned 5月 9, 2024 EDT
Gemini と Streamlit を使用した生成 AI アプリの開発
Earned 5月 4, 2024 EDT
Vertex AI におけるプロンプト設計
Earned 5月 4, 2024 EDT
Level 3: GenAIus Registries
Earned 5月 2, 2024 EDT