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Alan Roy

Member since 2021

Analyze patterns in conversational data with Customer Experience Insights Earned Dec 31, 2025 EST
Leverage data with Customer Experience Insights Earned Dec 30, 2025 EST
Create Engaging Video with Google Vids Earned Dec 30, 2025 EST
Boost Productivity with Gemini in BigQuery Earned Dec 22, 2025 EST
Data Migration Tool Earned Dec 19, 2025 EST
Extend Gemini with controlled generation and Tool use Earned Dec 17, 2025 EST
Empower Gen AI apps with tool use Earned Dec 17, 2025 EST
Explore Google's Gen AI Models Earned Dec 17, 2025 EST
Engineer Effective Prompts for Generative Models Earned Dec 16, 2025 EST
Gen AI: Navigate the Landscape Earned Aug 6, 2025 EDT
Gen AI Agents: Transform Your Organization Earned Aug 6, 2025 EDT
Gen AI Apps: Transform Your Work Earned Aug 4, 2025 EDT
Gen AI: Beyond the Chatbot Earned Aug 4, 2025 EDT
Gen AI: Unlock Foundational Concepts Earned Jun 26, 2025 EDT
Build Infrastructure with Terraform on Google Cloud Earned Apr 27, 2025 EDT
Monitor and Log with Google Cloud Observability Earned Apr 26, 2025 EDT
DEPRECATED Cloud Operations and Service Mesh with Anthos Earned Apr 26, 2025 EDT
Getting Started with Terraform for Google Cloud Earned Apr 26, 2025 EDT
Google Security Operations - Fundamentals Earned Jan 10, 2025 EST
Building No-Code Apps with AppSheet: Foundations Earned Dec 17, 2024 EST
Contact Center AI: Conversational Design Fundamentals Earned Dec 11, 2024 EST
Gemini in Google Drive Earned Dec 9, 2024 EST
Gemini in Google Meet Earned Dec 9, 2024 EST
Gemini in Google Slides Earned Dec 9, 2024 EST
Gemini in Google Sheets Earned Dec 9, 2024 EST
Gemini in Google Docs Earned Dec 9, 2024 EST
Gemini in Gmail Earned Dec 9, 2024 EST
Introduction to Google Workspace with Gemini Earned Dec 9, 2024 EST
Data Warehousing for Partners: Enable Google Cloud Customers Earned Dec 5, 2024 EST
Generative AI Fundamentals Earned Dec 3, 2024 EST
Scaling with Google Cloud Operations Earned Dec 2, 2024 EST
Trust and Security with Google Cloud Earned Dec 2, 2024 EST
Modernize Infrastructure and Applications with Google Cloud Earned Dec 2, 2024 EST
Innovating with Google Cloud Artificial Intelligence Earned Dec 2, 2024 EST
Exploring Data Transformation with Google Cloud Earned Dec 2, 2024 EST
Digital Transformation with Google Cloud Earned Dec 2, 2024 EST
Introduction to Vertex AI Studio Earned Nov 28, 2024 EST
Responsible AI: Applying AI Principles with Google Cloud Earned Nov 28, 2024 EST
Introduction to Responsible AI Earned Nov 27, 2024 EST
Generative AI for Business Leaders Earned Nov 27, 2024 EST
Visualize Your Data in Looker Earned Nov 26, 2024 EST
BI Reporting: Looker Visualization on BigQuery Earned Nov 22, 2024 EST
Build deterministic Virtual Agent enhanced with data stores Earned Nov 20, 2024 EST
Extend CX Agents with Vertex AI Search data stores Earned Nov 19, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle Earned Nov 19, 2024 EST
Performance Measurement Earned Nov 18, 2024 EST
Webhook fundamentals Earned Nov 18, 2024 EST
Stateful Flows Earned Nov 18, 2024 EST
DFCX Virtual Agent Delivery Framework Earned Nov 18, 2024 EST
Customer Experience with Google AI Architecture Earned Nov 15, 2024 EST
Intro to Conversational AI and Conversational AI Engagement Framework Earned Nov 14, 2024 EST
Conversation Design Fundamentals Earned Nov 13, 2024 EST
Implement DevOps Workflows in Google Cloud Earned Jul 23, 2021 EDT
Set Up an App Dev Environment on Google Cloud Earned Jul 22, 2021 EDT
DEPRECATED Site Reliability Engineering: Measuring and Managing Reliability Earned Jul 5, 2021 EDT
Developing a Google SRE Culture Earned Jul 1, 2021 EDT
Develop Your Google Cloud Network Earned Jun 14, 2021 EDT
Kubernetes in Google Cloud Earned Jun 14, 2021 EDT
Implementing Cloud Load Balancing for Compute Engine Earned Jun 13, 2021 EDT
Elastic Google Cloud Infrastructure: Scaling and Automation Earned Jun 10, 2021 EDT
Elastic Google Cloud Infrastructure: Scaling and Automation - Locales Earned Jun 9, 2021 EDT
Elastic Cloud Infrastructure: Scaling and Automation Earned Jun 8, 2021 EDT
Essential Google Cloud Infrastructure: Foundation Earned Jun 7, 2021 EDT
Google Cloud Platform Fundamentals: Core Infrastructure Earned Jun 4, 2021 EDT

Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with Cx Insights. After completing this challenge, you will be ready to deploy Cx Insights to improve customer service performance, and create better customer experiences. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.

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In this course, you'll learn about Google Vids, an online video creation and editing app available to select Google Workspace users. Through lessons and demos, you'll learn how to build and tell compelling stories through video at work. You'll also discover how to seamlessly incorporate media, audio and video clips, customize styles, and easily share your creations. Some Vids features use generative AI to help you work more efficiently. Remember, generative AI tools including Gemini, may suggest inaccurate or inappropriate information. Don’t rely on Gemini features as medical, legal, financial or other professional advice. It’s also important to remember that the Gemini feature suggestions don’t represent Google’s views, and should not be attributed to Google.

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This course explores Gemini in BigQuery, a suite of AI-driven features to assist data-to-AI workflow. These features include data exploration and preparation, code generation and troubleshooting, and workflow discovery and visualization. Through conceptual explanations, a practical use case, and hands-on labs, the course empowers data practitioners to boost their productivity and expedite the development pipeline.

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This workload aims to upskill Google Cloud partners to perform specific tasks associated with migrating from an Enterprise Data Warehouse (EDW) to BigQuery using the DMT tool and sample data. Learners will complete a lab that uses the DMT tool to transfer schema and data from Teradata to BigQuery.

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Complete the Extend Gemini with controlled generation and Tool use skill badge to demonstrate your proficiency in connecting models to external tools and APIs. This allows models to augment their knowledge, extend their capabilities and interact with external systems to take actions such as sending an email. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!"

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An LLM-based application can process language in a way that resembles thought. But if you want to extend its capabilities to take actions by running other functions you have coded, you will need to use function calling. This can also be referred to as tool use. Additionally, you can give a model the ability to search Google or search a data store of documents to ground its responses. In other words, to base its answers on that information. In this course, you’ll explore these concepts.

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Learn how to leverage Gemini multimodal capabilities to process and generate text, images, and audio and to integrate Gemini through APIs to perform tasks such as content creation and summarization.

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Learn a variety of strategies and techniques to engineer effective prompts for generative models

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Gen AI: Navigate the Landscape s the third course of the Gen AI Leader learning path. Gen AI is changing how we work and interact with the world around us. But as a leader, how can you harness its power to drive real business outcomes? In this course, you explore the different layers of building gen AI solutions, Google Cloud’s offerings, and the factors to consider when selecting a solution.

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Gen AI Agents: Transform Your Organization is the fifth and final course of the Gen AI Leader learning path. This course explores how organizations can use custom gen AI agents to help tackle specific business challenges. You gain hands-on practice building a basic gen AI agent, while exploring the components of these agents, such as models, reasoning loops, and tools.

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Transform Your Work With Gen AI Apps is the fourth course of the Gen AI Leader learning path. This course introduces Google’s gen AI applications, such as Google Workspace with Gemini and NotebookLM. It guides you through concepts like grounding, retrieval augmented generation, constructing effective prompts and building automated workflows.

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Gen AI: Beyond the Chatbot is the first course of the Gen AI Leader learning path and has no prerequisites. This course aims to move beyond the basic understanding of chatbots to explore the true potential of generative AI for your organization. You explore concepts like foundation models and prompt engineering, which are crucial for leveraging the power of gen AI. The course also guides you through important considerations you should make when developing a successful gen AI strategy for your organization.

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Gen AI: Unlock Foundational Concepts is the second course of the Gen AI Leader learning path. In this course, you unlock the foundational concepts of generative AI by exploring the differences between AI, ML, and gen AI, and understanding how various data types enable generative AI to address business challenges. You also gain insights into Google Cloud strategies to address the limitations of foundation models and the key challenges for responsible and secure AI development and deployment.

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Complete the intermediate Build Infrastructure with Terraform on Google Cloud skill badge to demonstrate skills in the following: Infrastructure as Code (IaC) principles using Terraform, provisioning and managing Google Cloud resources with Terraform configurations, effective state management (local and remote), and modularizing Terraform code for reusability and organization.

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Complete the introductory Monitor and Log with Google Cloud Observability skill badge course to demonstrate skills in the following: monitoring virtual machines in Compute Engine, utilizing Cloud Monitoring for multi-project oversight, extending monitoring and logging capabilities to Cloud Functions, creating and sending custom application metrics, and configuring Cloud Monitoring alerts based on custom metrics.

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Course two of the Architecting Hybrid Cloud with Anthos series prepares students to operate and observe Anthos environments. Through presentations and hands-on labs, participants explore adjusting existing clusters, setting up advanced traffic routing policies, securing communication across workloads, and observing clusters in Anthos. This course is a continuation of course one, Multi-Cluster, Multi-Cloud with Anthos, and assumes direct experience with the topics covered in that course.

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This course provides an introduction to using Terraform for Google Cloud. It enables learners to describe how Terraform can be used to implement infrastructure as code and to apply some of its key features and functionalities to create and manage Google Cloud infrastructure. Learners will get hands-on practice building and managing Google Cloud resources using Terraform.

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This course covers the baseline skills needed for the Google Security Operations Platform. The modules will cover specific actions and features that security engineers should become familiar with to start using the toolset.

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In this course you will learn the fundamentals of no-code app development and recognize use cases for no-code apps. The course provides an overview of the AppSheet no-code app development platform and its capabilities. You learn how to create an app with data from spreadsheets, create the app’s user experience using AppSheet views and publish the app to end users.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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Google Workspace with Gemini provides customers with access to generative AI features. This course delves into the capabilities of Gemini in Google Drive using video lessons, hands-on activities and practical examples. By the end of this course, you'll be equipped with the knowledge and skills to confidently utilize Gemini in Google Drive to improve your workflows.

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Google Workspace with Gemini provides customers with access to generative AI features. This course delves into the capabilities of Gemini in Google Meet. Through video lessons, hands-on activities and practical examples, you will gain a comprehensive understanding of the Gemini features in Google Meet. You learn how to use Gemini to generate background images, improve your video quality, and translate captions. By the end of this course, you'll be equipped with the knowledge and skills to confidently utilize Gemini in Google Meet to maximize the effectiveness of your video conferences.

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Google Workspace with Gemini provides customers with generative AI features in Google Workspace. In this mini-course, you learn about the key features of Gemini and how they can be used to improve productivity and efficiency in Google Slides.

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Google Workspace with Gemini provides customers with generative AI features in Google Workspace. In this mini-course, you learn about the key features of Gemini and how they can be used to improve productivity and efficiency in Google Sheets.

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Google Workspace with Gemini provides customers with access to generative AI features. This course delves into the capabilities of Gemini in Google Docs using video lessons, hands-on activities and practical examples. You learn how to use Gemini to generate written content based on prompts. You also explore using Gemini to edit text you’ve already written, helping you improve your overall productivity. By the end of this course, you'll be equipped with the knowledge and skills to confidently utilize Gemini in Google Docs to improve your writing.

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Google Workspace with Gemini provides customers with generative AI features in Google Workspace. In this mini-course, you learn about the key features of Gemini and how they can be used to improve productivity and efficiency in Gmail.

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Google Workspace with Gemini provides customers with generative AI features in Google Workspace. In this learning path, you learn about the key features of Gemini and how they can be used to improve productivity and efficiency in Google Workspace.

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This course discusses the key elements of Google's Data Warehouse solution portfolio and strategy.

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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences. “Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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There's much excitement about cloud technology and digital transformation, but often many unanswered questions. For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin? If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.

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This course introduces Vertex AI Studio, a tool to interact with generative AI models, prototype business ideas, and launch them into production. Through an immersive use case, engaging lessons, and a hands-on lab, you’ll explore the prompt-to-product lifecycle and learn how to leverage Vertex AI Studio for Gemini multimodal applications, prompt design, prompt engineering, and model tuning. The aim is to enable you to unlock the potential of gen AI in your projects with Vertex AI Studio.

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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you. In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.

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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.

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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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This skill badge course aims to unlock the power of data visualization and business intelligence reporting with Looker, and gain hands-on experience through labs.

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This workload aims to upskill Google Cloud partners to perform specific tasks for modernization using LookML on BigQuery. A proof-of-concept will take learners through the process of creating LookML visualizations on BigQuery. During this course, learners will be guided specifically on how to write Looker modeling language, also known as LookML and create semantic data models, and learn how LookML constructs SQL queries against BigQuery. At a high level, this course will focus on basic LookML to create and access BigQuery objects, and optimize BigQuery objects with LookML.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Complete the intermediate Implement DevOps Workflows in Google Cloud skill badge to demonstrate skills in the following: creating git repositories with Cloud Source Repositories, launching, managing, and scaling deployments on Google Kubernetes Engine (GKE), and architecting CI/CD pipelines that automate container image builds and deployments to GKE.

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Earn a skill badge by completing the Set Up an App Dev Environment on Google Cloud skill badge course, where you learn how to build and connect storage-centric cloud infrastructure using the basic capabilities of the following technologies: Cloud Storage, Identity and Access Management, Cloud Functions, and Pub/Sub.

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Service level indicators (SLIs) and service level objectives (SLOs) are fundamental tools for measuring and managing reliability. In this course, students learn approaches for devising appropriate SLIs and SLOs and managing reliability through the use of an error budget.

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In many IT organizations, incentives are not aligned between developers, who strive for agility, and operators, who focus on stability. Site reliability engineering, or SRE, is how Google aligns incentives between development and operations and does mission-critical production support. Adoption of SRE cultural and technical practices can help improve collaboration between the business and IT. This course introduces key practices of Google SRE and the important role IT and business leaders play in the success of SRE organizational adoption.

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Earn a skill badge by completing the Develop your Google Cloud Network skill badge course, where you learn multiple ways to deploy and monitor applications including how to: explore IAM roles and add/remove project access, create VPC networks, deploy and monitor Compute Engine VMs, write SQL queries, deploy and monitor VMs in Compute Engine, and deploy applications using Kubernetes with multiple deployment approaches.

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Kubernetes is the most popular container orchestration system, and Google Kubernetes Engine was designed specifically to support managed Kubernetes deployments in Google Cloud. In this course, you will get hands-on practice configuring Docker images, containers, and deploying fully-fledged Kubernetes Engine applications.

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Complete the introductory Implementing Cloud Load Balancing for Compute Engine skill badge to demonstrate skills in the following: creating and deploying virtual machines in Compute Engine and configuring network and application load balancers.

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This accelerated on-demand course introduces participants to the comprehensive and flexible infrastructure and platform services provided by Google Cloud. Through a combination of video lectures, demos, and hands-on labs, participants explore and deploy solution elements, including securely interconnecting networks, load balancing, autoscaling, infrastructure automation and managed services.

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This course version is for non-English only. If you wish to take this course in English, please enroll here: Elastic Google Cloud Infrastructure: Scaling and Automation. If you wish to take it in another language, change your language in settings to see availability.

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This course has been updated, please enroll in the new Elastic Google Cloud Infrastructure: Scaling and Automation.

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This accelerated on-demand course introduces participants to the comprehensive and flexible infrastructure and platform services provided by Google Cloud with a focus on Compute Engine. Through a combination of video lectures, demos, and hands-on labs, participants explore and deploy solution elements, including infrastructure components such as networks, virtual machines and applications services. You will learn how to use the Google Cloud through the console and Cloud Shell. You'll also learn about the role of a cloud architect, approaches to infrastructure design, and virtual networking configuration with Virtual Private Cloud (VPC), Projects, Networks, Subnetworks, IP addresses, Routes, and Firewall rules.

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This content is deprecated. Please see the latest version of the course, here.

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