Member since 2017
運用 Gemini Enterprise Agent Platform 部署多代理系統
Earned Jun 24, 2025 EDT
Introduction to Gemini for customer experience
Earned Jun 19, 2025 EDT
[DEPRECATED] 運用 Gemini Enterprise 加速知識交流
Earned Jun 17, 2025 EDT
Analyze patterns in conversational data with Gemini for customer experience Insights
Earned Jun 16, 2025 EDT
[DEPRECATED] Deploy Google Agentspace
Earned Jun 13, 2025 EDT
本課程說明如何使用 Google Agent Development Kit 建構複雜的多代理系統。您將建構配備工具的虛擬服務專員，並透過從屬關係和流程定義互動方式。您將在本機執行代理，並部署至 Gemini Enterprise Agent Platform 的 Agent Runtime，將其做為代管代理流程執行；Agent Runtime 則處理基礎架構決策和資源調度作業。請注意，這些實驗室是根據這項產品的預先發布版製成。我們會進行維護更新，因此這些研究室將可能出現延遲。
This course explores the different products and capabilities of Gemini for customer experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
Gemini Enterprise 結合 Google 的搜尋和 AI 輔助功能，企業員工只要在單一搜尋列輸入關鍵字，就能查找文件儲存空間、電子郵件、對話、支援單處理系統和其他資料來源中的特定資訊。Gemini Enterprise 助理還能協助人員腦力激盪、研究資訊、列出文件大綱及執行其他動作，例如邀請同事加入日曆活動，加快完成知識型工作及各種協作作業。(請注意，Gemini Enterprise 先前稱為 Google Agentspace，本課程可能會提及產品舊稱。)
Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with CX Insights. After completing this challenge, you will be ready to deploy CX Insights to improve customer service performance, and create better customer experiences. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.