Ayush Askar
Member since 2024
Diamond League
28310 points
Configure and Maintain CCaaS as an Admin
Earned Jun 22, 2024 EDT
Manage Functions and Reporting with CCaaS
Earned Jun 22, 2024 EDT
Handle Consumer Interactions with CCaaS
Earned Jun 22, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio
Earned Jun 18, 2024 EDT
Conversational AI Voice and Chat Integrations
Earned Jun 16, 2024 EDT
Google Security Operations - Deep Dive
Earned Jun 15, 2024 EDT
[DEPRECATED] Webhook fundamentals
Earned Jun 11, 2024 EDT
DEPRECATED Planning for a Google Workspace Deployment
Earned Jun 11, 2024 EDT
Google Workspace Data Governance
Earned Jun 11, 2024 EDT
Google Workspace Security
Earned Jun 11, 2024 EDT
Google Workspace Core Services
Earned Jun 10, 2024 EDT
Google Workspace User and Resource Management
Earned Jun 10, 2024 EDT
Preparing for Your Google Workspace Administrator Journey
Earned Jun 10, 2024 EDT
[Deprecated]Google Security Operations - Fundamentals
Earned May 25, 2024 EDT
[DEPRECATED] Gemini for Data Scientists and Analysts
Earned May 24, 2024 EDT
[DEPRECATED] Gemini for end-to-end SDLC
Earned May 21, 2024 EDT
[DEPRECATED] Gemini for DevOps Engineers
Earned May 21, 2024 EDT
[DEPRECATED] Gemini for Network Engineers
Earned May 21, 2024 EDT
[DEPRECATED] Gemini for Cloud Architects
Earned May 21, 2024 EDT
[DEPRECATED] Gemini for Security Engineers
Earned May 21, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud
Earned May 19, 2024 EDT
[DEPRECATED]Introduction to Responsible AI
Earned May 19, 2024 EDT
Introduction to Large Language Models
Earned May 19, 2024 EDT
Introduction to Generative AI
Earned May 19, 2024 EDT
Level 3: GenAIus Registries
Earned May 19, 2024 EDT
Develop Gen AI Apps with Gemini and Streamlit
Earned May 18, 2024 EDT
Prompt Design in Agent Platform
Earned May 18, 2024 EDT
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
Explore other content in the Gemini Agent Ready (GEAR) program.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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Take these next steps to learn more about the Google Security Operations Platform. Build on fundamental knowledge to go deeper on customization and tuning.
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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Planning for a Google Workspace Deployment is the final course in the Google Workspace Administration series.
In this course, you will be introduced to Google's deployment methodology and best practices. You will follow Katelyn and Marcus as they plan for a Google Workspace deployment at Cymbal. They'll focus on the core technical project areas of provisioning, mail flow, data migration, and coexistence, and will consider the best deployment strategy for each area.
You will also be introduced to the importance of Change Management in a Google Workspace deployment, ensuring that users make a smooth transition to Google Workspace and gain the benefits of work transformation through communications, support, and training.
This course covers theoretical topics, and does not have any hands on exercises. If you haven’t already done so, please cancel your Google Workspace trial now to avoid any unwanted charges.
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This course equips learners with skills to govern data within their Google Workspace environment. Learners will explore data loss prevention rules in Gmail and Drive to prevent data leakage. They will then learn how to use Google Vault for data retention, preservation, and retrieval purposes. Next, they will learn how to configure data regions and export settings to align with regulations. Finally, learners will discover how to classify data using labels for enhanced organization and security.
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This course empowers learners to secure their Google Workspace environment. Learners will implement strong password policies and two-step verification to govern user access. They will then utilize the security investigation tool to proactively identify and respond to security risks. Next, they will manage third-party app access and mobile devices to ensure security. Finally, learners will enforce email security and compliance measures to protect organizational data.
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This course was designed to give learners a comprehensive understanding of Google Workspace core services. Learners will explore enabling, disabling, and configuring settings for these services, including Gmail, Calendar, Drive, Meet, Chat, and Docs. Next, they'll learn how to deploy and manage Gemini to empower their users. Finally, learners will examine use cases for AppSheet and Apps Script to automate tasks and extend the functionality of Google Workspace applications.
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This course was designed to provide an understanding of user and resource management in Google Workspace. Learners will explore the configuration of organizational units to align with their organization's needs. Additionally, learners will discover how to manage various types of Google Groups. They will also develop expertise in managing domain settings within Google Workspace. Finally, learners will master the optimization and structuring of resources within their Google Workspace environment.
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This course helps learners prepare to study for the Professional Google Workspace Administrator Certification exam. Learners will be exposed to and engage with exam topics through a series of readings, diagnostic questions, and knowledge checks. After completing this course, learners will have a personalized workbook that will guide them through the rest of their certification readiness journey.
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This course covers the baseline skills needed for the Google Security Operations Platform. The modules will cover specific actions and features that security engineers should become familiar with to start using the toolset.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps analyze customer data and predict product sales. You also learn how to identify, categorize, and develop new customers using customer data in BigQuery. Using hands-on labs, you experience how Gemini improves data analysis and machine learning workflows.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps you use Google products and services to develop, test, deploy, and manage applications. With help from Gemini, you learn how to develop and build a web application, fix errors in the application, develop tests, and query data. Using a hands-on lab, you experience how Gemini improves the software development lifecycle (SDLC).
Duet AI was renamed to Gemini, our next-generation model.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps engineers manage infrastructure. You learn how to prompt Gemini to find and understand application logs, create a GKE cluster, and investigate how to create a build environment. Using a hands-on lab, you experience how Gemini improves the DevOps workflow.
Duet AI was renamed to Gemini, our next-generation model.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps network engineers create, update, and maintain VPC networks. You learn how to prompt Gemini to provide specific guidance for your networking tasks, beyond what you would receive from a search engine. Using a hands-on lab, you experience how Gemini makes it easier for you to work with Google Cloud VPC networks.
Duet AI was renamed to Gemini, our next-generation model.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps administrators provision infrastructure. You learn how to prompt Gemini to explain infrastructure, deploy GKE clusters and update existing infrastructure. Using a hands-on lab, you experience how Gemini improves the GKE deployment workflow.
Duet AI was renamed to Gemini, our next-generation model.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps you secure your cloud environment and resources. You learn how to deploy example workloads into an environment in Google Cloud, identify security misconfigurations with Gemini, and remediate security misconfigurations with Gemini. Using a hands-on lab, you experience how Gemini improves your cloud security posture.
Duet AI was renamed to Gemini, our next-generation model.
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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you.
In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.
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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.
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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps. Explore other content in the Gemini Agent Ready (GEAR) program.
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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.
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Today, developers need all the tools to shine. Artifact Registry is your one-stop shop for storing and managing your code. Learn how to start building your dream code and earn a Google Cloud Credential along the way!- No prior experience needed!
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Complete the intermediate Develop Gen AI Apps with Gemini and Streamlit skill badge course to demonstrate skills in text generation, applying function calls with the Python SDK and Gemini API, and deploying a Streamlit application with Cloud Run. In this course, you learn Gemini prompting, test Streamlit apps in Cloud Shell, and deploy them as Docker containers in Cloud Run. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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Complete the introductory Prompt Design in Agent Platform skill badge to demonstrate skills in the following: prompt engineering, image analysis, and multimodal generative techniques, within Agent Platform. Discover how to craft effective prompts, guide generative AI output, and apply Gemini models to real-world marketing scenarios. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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