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Priyanka Shah

成为会员时间：2026

黄金联赛

6267 积分
Extend CX Agents with Vertex AI Search data stores Earned Feb 9, 2026 EST
Incorporate Generative Features into Conversational Agent Flows Earned Feb 9, 2026 EST
Create Conversational Agents with Stateful Flows Earned Feb 9, 2026 EST
Generative Playbooks Earned Feb 9, 2026 EST
Conversational AI on Vertex AI and Dialogflow CX Earned Feb 9, 2026 EST
生成式 AI 代理：實現組織轉型 Earned Feb 2, 2026 EST
生成式 AI 應用程式：徹底改變工作方式 Earned Feb 2, 2026 EST
生成式 AI：掌握幕後技術與環境 Earned Feb 2, 2026 EST
生成式 AI：瞭解基礎概念 Earned Feb 2, 2026 EST
生成式 AI：不只是聊天機器人 Earned Feb 2, 2026 EST
Vertex AI Agent Builder Overview Earned Jan 30, 2026 EST
Introduction to Gemini Enterprise for Customer Experience Earned Jan 27, 2026 EST
負責任的 AI 技術簡介 Earned Jan 13, 2026 EST

In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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「生成式 AI 代理：實現組織轉型」是 Gen AI Leader 學習路徑的第五堂也是最後一堂課程。本課程將探討組織如何運用自訂生成式 AI 代理，解決特定的業務難題。您將動手練習建構基本的生成式 AI 代理，同時探索這類代理的各種元件，例如模型、推論迴圈和工具。

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「生成式 AI 應用程式：徹底改變工作方式」是 Generative AI Leader 學習路徑的第四門課程。本課程將介紹 Google 的生成式 AI 應用程式,例如 Gemini for Workspace 和NotebookLM,也會引導您瞭解各種概念,像是建立基準、檢索增強生成、建構有效的提示詞,以及打造自動化工作流程等。

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「生成式 AI：掌握幕後技術與環境」是 Generative AI Leader 學習路徑的第三門課程。生成式 AI 正在改變我們的工作方式,以及我們如何與周遭的世界互動。身為領導者,您要如何駕馭 AI 強大的功能,創造實際業務成果?在本課程中,您將認識建構生成式 AI 解決方案時的各個層面、Google Cloud 產品,以及選擇解決方案時應考量的因素。

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「生成式 AI: 瞭解基礎概念」是 Generative AI Leader 學習路徑的第二門課程。在本課程中,您將瞭解 AI、機器學習和生成式 AI 的差異,以及各種資料類型如何協助生成式 AI 解決業務難題,進而掌握生成式 AI 的基礎概念。您還能深入瞭解 Google Cloud 應對基礎 模型限制的策略,以及開發、部署安全且負責任的 AI 技術時面臨的主要挑戰。

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「生成式 AI：不只是聊天機器人」是 Generative AI Leader 學習路徑的第一門課程,沒有任何修課條件。本課程將帶您超越基本知識,進一步瞭解聊天機器人,探索如何在組織中充分發揮生成式 AI 的潛力。您將瞭解基礎模型和提示工程等概念,掌握善用生成式AI 的關鍵。本課程也會帶您瞭解擬定生成式 AI 策略時的多種重要考量,協助您為組織擬定出成功的策略。

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In this course, you will learn about Vertex AI Agent Builder and determine the need for it. You will focus on the opportunity around Generative Artificial Intelligence (Gen AI) agents. You will learn what an agent is and how it helps customers transform businesses. You will identify the key challenges in operationalizing and productionizing agents. You will also learn about the value proposition of Vertex AI Agent Builder, how to identify the right customer use cases, and review the guidelines for selling the application.

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This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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這個入門微學習課程主要介紹「負責任的 AI 技術」和其重要性，以及 Google 如何在自家產品中導入這項技術。本課程也會說明 Google 的 7 個 AI 開發原則。

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