Member since 2024
[DEPRECATED] Using Generative AI to Enhance Contact Center AI Solutions
Earned Mar 3, 2025 EST
Contact Center as a Service Implementation
Earned Jan 21, 2025 EST
Conversational AI on Vertex AI and Dialogflow CX
Earned May 15, 2024 EDT
負責任的 AI 技術簡介
Earned Apr 3, 2024 EDT
大型語言模型簡介
Earned Apr 3, 2024 EDT
生成式 AI 簡介
Earned Apr 2, 2024 EDT
In this course, you will learn about the four broad pillars of Google's Contact Center AI (CCAI), Virtual Agents, Agent Assist, Insights and CCAIP. You will explore the new generative AI features for Dialogflow CX, Agent Assist and Insights. And, you will learn how to leverage the Contact Center AI (CCAI) platform to transform your contact center with choice and flexibility.
An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.
這個入門微學習課程主要介紹「負責任的 AI 技術」和其重要性，以及 Google 如何在自家產品中導入這項技術。本課程也會說明 Google 的 7 個 AI 開發原則。
這是一堂入門級的微學習課程，旨在探討大型語言模型 (LLM) 的定義和用途，並說明如何調整提示來提高 LLM 成效。此外，也會介紹多項 Google 工具，協助您自行開發生成式 AI 應用程式。
這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。