James Roland A. Bentor
Member since 2024
Silver League
8375 points
Google Security Operations - Deep Dive
Earned Aug 29, 2024 EDT
[Deprecated]Google Security Operations - Fundamentals
Earned Aug 29, 2024 EDT
Configure and Maintain CCaaS as an Admin
Earned Aug 29, 2024 EDT
Manage Functions and Reporting with CCaaS
Earned Aug 28, 2024 EDT
Handle Consumer Interactions with CCaaS
Earned Aug 28, 2024 EDT
運用 Google Cloud 人工智慧推動創新
Earned Aug 28, 2024 EDT
負責任的 AI 技術：透過 Google Cloud 採用 AI 開發原則
Earned Aug 28, 2024 EDT
負責任的 AI 技術簡介
Earned Aug 28, 2024 EDT
大型語言模型簡介
Earned Aug 28, 2024 EDT
生成式 AI 簡介
Earned Aug 28, 2024 EDT
Take these next steps to learn more about the Google Security Operations Platform. Build on fundamental knowledge to go deeper on customization and tuning.
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This course covers the baseline skills needed for the Google Security Operations Platform. The modules will cover specific actions and features that security engineers should become familiar with to start using the toolset.
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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
Explore other content in the Gemini Agent Ready (GEAR) program.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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人工智慧 (AI) 和機器學習 (ML) 象徵著資訊技術的重大演進，正迅速改變各行各業。在「運用 Google Cloud 人工智慧推動創新」課程中，我們會探討組織如何運用 AI 和機器學習技術，翻轉業務流程。
本課程是 Cloud Digital Leader 學習路徑的一部分，旨在促進個人職能發展，並打造企業的未來。
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隨著企業持續擴大使用人工智慧和機器學習，以負責任的方式發展相關技術也日益重要。對許多企業來說，談論負責任的 AI 技術可能不難，如何付諸實行才是真正的挑戰。如要瞭解如何在機構中導入負責任的 AI 技術，本課程絕對能助您一臂之力。
您可以從中瞭解 Google Cloud 目前採取的策略、最佳做法和經驗談，協助貴機構奠定良好基礎，實踐負責任的 AI 技術。
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這個入門微學習課程主要介紹「負責任的 AI 技術」和其重要性，以及 Google 如何在自家產品中導入這項技術。本課程也會說明 Google 的 7 個 AI 開發原則。
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這是一堂入門級的微學習課程，旨在探討大型語言模型 (LLM) 的定義和用途，並說明如何調整提示來提高 LLM 成效。此外，也會介紹多項 Google 工具，協助您自行開發生成式 AI 應用程式。
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這個入門微學習課程主要說明生成式 AI 的定義和使用方式，以及此 AI 與傳統機器學習方法的差異。本課程也會介紹各項 Google 工具，協助您開發自己的生成式 AI 應用程式。
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